Business Administrator Apprentice - Mortgages
THE MORTGAGE LIBRARY LTD
Southend-On-Sea (SS1 2SG)
Closes in 22 days (Friday 27 February 2026 at 11:59pm)
Posted on 5 February 2026
Contents
Summary
Business Administrator to report to and support the Mortgage Broker and Lettings Manager by ensuring all back-office duties are completed within reasonable timescales. Maintain a positive and friendly company image when speaking to any clients, estate agents, surveyors, solicitors and any other parties involved in the transaction.
- Wage
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£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 09:00 - 17:00, 1 hour lunch break.
35 hours a week
- Start date
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Monday 2 March 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Regular Daily tasks include (but are not limited to):
- Saving, organising, and certifying client documentation in line with company and regulatory requirements
- Answering inbound telephone calls and handling basic client enquiries in a professional and courteous manner
- Managing mortgage referrals by accurately allocating leads to brokers
- Communicating regularly with clients, solicitors, and estate agents via email to progress mortgage transactions
- Supporting brokers by liaising with lenders, chasing outstanding information from clients and uploading documentation to lender portals
- Assisting with the provision of appropriate content to the Social Media Manager, as required
- Keeping up to date with regular network and compliance updates, ensuring adherence to current regulatory standards
Where you'll work
199 Woodgrange Drive
Southend-On-Sea
SS1 2SG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RM TRAINING (UK) LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator Apprenticeship Standard, which includes:
- Full on-the-job training will be delivered
- Functional skills in maths and English (if required)
- End-Point Assessment (EPA)
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
About this employer
A Little Bit about our Mortgage Library Specialists in researching the best mortgage products & interest rates With our catalogue of products from a comprehensive range of mortgages from across the market, our mortage advisors will quickly find a mortgage that suits your individual needs
After this apprenticeship
On successful completion of the apprenticeship, a permanent position with the company will be discussed.
Ask a question
The contact for this apprenticeship is:
RM TRAINING (UK) LIMITED
The reference code for this apprenticeship is VAC2000013460.
Apply now
Closes in 22 days (Friday 27 February 2026 at 11:59pm)