Sales Apprentice – Sales Support and Customer Contact

Flame UK

West Bridgford (NG2 5LQ)

Closes in 27 days (Thursday 5 March 2026 at 11:59pm)

Posted on 6 February 2026

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Summary

This role supports the Sales team by identifying, qualifying inbound interest, confirming decision makers within target businesses,  maintaining accurate CRM data.

The role is phone based, focused on professional contact, lead qualification, campaign follow up, maintaining a high standard of customer experience.

 

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Sales executive (level 4)
Hours
Monday - Friday, 08:30 - 17:00 with 30 mins unpaid lunch.

40 hours a week

Start date

Saturday 9 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Lead Identification and Qualification:

  • Review website visitor data and inbound interest from digital tools including Lead Forensics
  • Identify businesses that have engaged with Flame online
  • Contact businesses to confirm the correct waste or facilities decision maker
  • Establish relevance of Flame’s services through clear and professional questioning
  • Accurately create and update company and contact records in the CRM

Marketing Campaign Follow Up:

  • Call contacts who have engaged with Flame marketing campaigns
  • Introduce Flame clearly and professionally
  • Confirm interest, needs, and appropriate next steps
  • Capture relevant information to support the wider Sales team
  • Pass qualified leads to the appropriate sales colleague

Customer Interaction and Call Quality:

  • Conduct outbound calls in a professional, confident, and consistent manner
  • Adapt communication style to different roles and stakeholders
  • Handle objections and questions calmly and respectfully
  • Ensure every interaction reflects Flame’s values and standards

CRM Accuracy and Sales Support:

  • Maintain accurate and timely CRM records including call outcomes, notes, and next actions
  • Support sales pipeline hygiene through clean and reliable data
  • Follow agreed processes for lead handover and follow up
  • Work closely with Sales and Marketing to feedback on campaign responses

Standards, Compliance, and Professionalism:

  • Work to agreed activity and quality standards
  • Follow GDPR and data protection requirements at all times
  • Take ownership of workload, accuracy, and time management
  • Represent Flame positively in all interactions

Where you'll work

HUB37
37 Gordon Road
West Bridgford
NG2 5LQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
  • Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
  • Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
  • Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
  • Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
  • Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
  • Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
  • Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
  • Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
  • Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
  • Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

  • Work based learning and on the job training
  • Working in partnership with our Training Provider SR Apprenticeships

This will include:

  • Monthly virtual teaching & learning sessions during work hours
  • Work being set/submitted each month which may include, research, written work, work books, projects

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills

Other requirements

Behaviors and Approach:

  • Acts professionally and represents Flame positively at all times
  • Remains calm, resilient, and focused in a high-volume calling environment
  • Takes feedback constructively and applies it to improve performance
  • Works collaboratively with colleagues across Sales and Marketing
  • Takes responsibility for data quality and follow through

Preferred Qualifications:

  • GCSEs (or equivalent) in English and maths at Grade 4/C or above maths

Basic IT and digital skills:

  • Confident use of email and web-based systems
    Comfortable working with databases or spreadsheets
  • Willingness to learn CRM systems
  • Interest in sales, business development, or customer engagement
  • Strong spoken and written English

About this employer

Based in Nottingham, Flame UK is one of the UK’s leading independent waste management companies. We work with a huge variety of businesses and industries and have successfully handled every type of waste imaginable.

Drawing on decades of experience, we recognise that every company is different and tailor our support to each customer’s precise needs.

Independence and innovation are our watchwords. We act as your waste management experts and critical friend, always putting you first and acting on your behalf.

We can help you change the way you think, so that you work smarter to prevent waste. If you have a problem, we’ll sort it – providing the right equipment, and drawing on our national networks to source and manage the specialist people you need. In fact, we relish tackling the most complex of issues with modern, imaginative solutions.

https://flameuk.co.uk/why-flame-uk/ (opens in new tab)

Company benefits

  • Pension after 3 months subject to age and Apprentice Bonus structure

After this apprenticeship

  • Competitive salary and benefits package
  • Opportunities for training, development, and industry-specific certifications
  • A chance to make a significant impact in a growing, sustainability-focused business
  • Supportive team environment

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000013338.

Apply now

Closes in 27 days (Thursday 5 March 2026 at 11:59pm)