Apprentice Installation Planner - Manchester

JOHNSON CONTROLS BUILDING EFFICIENCY UK LIMITED

Manchester (M40 2WL)

Closes on Friday 10 April 2026

Posted on 10 February 2026

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Summary

Join Johnson Controls and dive into the world of fire and security technology! We’re talking fire detection systems, security alarms, CCTV and access control. 

You will learn how to support the fire and security installation team by planning and tracking installations and optimising the utilisation of labour resource.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

All equipment 

25 days holiday + bank holidays

Access to Company pension scheme, overtime where applicable

Training course
Customer service specialist (level 3)
Hours
Monday- Friday, 8.30am- 5.00pm, or as per business needs.

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Project Coordination: You'll learn to oversee the end-to-end delivery of projects to clients, ensuring that project milestones and deadlines are met. This involves coordinating various aspects of the project, including scheduling, resource allocation, and logistics management
  • Customer Relationship Management: Building strong relationships with customers, installation engineers, and managers is essential. You'll develop effective communication skills to understand customer needs, address concerns, and ensure satisfaction throughout the project lifecycle
  • Programme Preparation: You'll be responsible for preparing programmes and schedules for project execution. This involves creating detailed plans that outline tasks, timelines, and resource requirements to ensure efficient project management
  • Supplier Negotiation and Coordination: Learning to negotiate with suppliers and coordinate the delivery of materials and equipment is crucial. This ensures that all necessary resources are procured and delivered on time to support project activities
  • Information Management: Producing fast and accurate information for engineers and customers is essential for project success. You'll learn to maintain documentation and communication channels to keep stakeholders informed and updated on project progress
  • Installation Monitoring: Monitoring the progress of installations is key to ensuring they stay on schedule and minimise downtime
  • Documentation Management: Ensuring that all installation information is available, complete, and up-to-date is critical for project compliance and quality assurance. You'll assist in maintaining accurate records and documentation throughout the project lifecycle
  • Subcontractor Scheduling: Assisting with the scheduling of subcontractors is part of your role. You'll learn to coordinate with external partners to ensure the timely and efficient execution of project tasks that require specialised expertise

Where you'll work

Tyco Park
Grimshaw Lane
Manchester
M40 2WL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BMS PROGRESS LLP

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

As an apprentice in our programme, you'll enrol on to the Advanced Level 3 Customer Service Apprenticeship qualification. 

This is a 2 year apprenticeship and college will be on day release, done remotely. 

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 5 or above)
  • Maths (grade Grade 5 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Future Focused
  • Purpose Led
  • Customer Driven
  • Integrity

About this employer

Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.

http://www.johnsoncontrols.com (opens in new tab)

After this apprenticeship

  • There is the opportunity to progress on to higher or degree apprenticeships and gain further qualifications in the future to support your ongoing career development within the organisation

Ask a question

The contact for this apprenticeship is:

BMS PROGRESS LLP

The reference code for this apprenticeship is VAC2000013308.

Apply now

Closes on Friday 10 April 2026

After signing in, you’ll apply for this apprenticeship on the company's website.