Digital Response Apprentice

CREDIT RESOURCE SOLUTIONS LTD

HALIFAX (HX3 5AX)

Closes in 29 days (Friday 6 March 2026 at 11:59pm)

Posted on 5 February 2026

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Summary

Engage with our client’s customers to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution.

Wage

£23,803 a year

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.

37 hours 30 minutes a week

Start date

Monday 9 March 2026

Duration

1 year 5 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Manage contact via email, Whatsapp, Web chat and conversational SMS within Contact Centre environment
  • Proactively Negotiate payment offers via email, whatsapp, web chat and SMS
  • Assist with the handling of client and customer queries
  • Effectively process and respond to customer post
  • Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions
  • Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies
  • Work to achieve monthly Key Performance Indicators on an individual basis

Where you'll work

CREDIT RESOURCE SOLUTIONS
G MILL
DEAN CLOUGH MILLS
HALIFAX
HX3 5AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprentice Standard
  • End Point Assessment
  • Level 2 Functional Skills in English & maths if required
  • Training will be delivered with a blend of online & onsite assessor visits every 4 - 6 weeks

Requirements

Desirable qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Customer care skills
  • Excellent Communication Skills
  • Strong IT Skills
  • Confident using IT Systems
  • Conscientious and hard working
  • Excellent Team Player
  • Self Motivated
  • Can work independently
  • Can work as part of a team
  • Excellent verbal communication
  • Fast paced environment
  • Motivated to achieve targets
  • Strong customer focus

Other requirements

  • This role is office based - Hybrid working is not available.  
  • Free hot drinks machine
  • Employee wellness scheme
  • Employee perks package, via 'Perk box'
  • Opportunities for professional development & career advancement
  • Collaborative and dynamic work environment

About this employer

CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team

https://creditresourcesolutions.co.uk (opens in new tab)

Company benefits

  • Enhanced employers pension contributions & Maternity & Paternity leaves
  • A paid day off for your birthday
  • Free breakfast on a Monday & Friday
  • Free onsite parking
  • Bonus scheme

After this apprenticeship

  • Career progression includes Team Leader and Team Management Progression on successful completion of the Apprenticeship
  • Permanent position

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

The reference code for this apprenticeship is VAC2000013304.

Apply now

Closes in 29 days (Friday 6 March 2026 at 11:59pm)