Apprentice IT Support Technician
VICTREX MANUFACTURING LIMITED
Lancashire (FY5 4QD)
Closes in 27 days (Friday 6 March 2026)
Posted on 5 February 2026
Contents
Summary
We are looking for an apprentice IT Support Technician to join our IT team. With big ambitions for the future there has never been a better time to join Victrex! You'll receive first class, on the job, training from a dedicated team, whilst earning a competitive salary - not to mention an industry recognised qualification too.
- Wage
-
£20,972.60 a year
Check minimum wage rates (opens in new tab)
Whilst you may be in training, you can be sure that you will be rewarded as your confidence and skills grow in role. This means your salary will increase on your journey to becoming a skilled & competent IT Support Desk Technican
- Training course
- Digital support technician (level 3)
- Hours
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Monday- Friday
8:30am- 4:30pm
36 hours 24 minutes a week
- Start date
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Tuesday 1 September 2026
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role you’ll help your organisation make the most of its digital tools, systems, and communication technologies. As more services and processes move online, businesses increasingly rely on people who can support digital operations, troubleshoot problems, and guide colleagues through digital processes.
During your apprenticeship, you’ll focus on supporting internal users across the organisation. You’ll help colleagues use digital tools effectively, train them on new or updated technologies, and provide support when issues arise. You’ll also contribute to digital improvement and change projects that help the organisation adapt to evolving technology.
In your day‑to‑day work, you’ll interact with a wide range of colleagues who use digital systems. You’ll communicate across digital channels, phone, and sometimes face‑to‑face, using your growing knowledge to resolve issues and identify when a problem needs escalating. You’ll work under general guidance while planning and managing your own tasks, meeting deadlines, and following relevant standards and procedures.
As you progress, you may influence colleagues, supervise tasks, or support different stages of digital projects. You’ll develop strong communication, problem‑solving, and organisational skills—alongside hands‑on experience with collaborative technologies, digital information systems, and productivity tools. Throughout your apprenticeship, your role will be to help people across the organisation use digital systems confidently and effectively.
Where you'll work
Victrex Technology Centre
Hillhouse International
Thornton Cleveleys
Lancashire
FY5 4QD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLACKPOOL AND THE FYLDE COLLEGE
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
As you develop in the role you will work towards gaining a Level 3 Digital Support Technician qualification.
The duration of this Apprenticeship is approximately 24 months and if successful, you will join our 2026 Apprenticeship Intake in September.
Requirements
Essential qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
About this employer
Victrex is an innovative world leader in high performance materials, serving a diverse range of markets. Every day, millions of people rely on products or applications which contain our polymers, from smartphones, aeroplanes and cars to oil & gas platforms and medical devices.
https://careers.victrex.com/pages/apprenticeship (opens in new tab)
Company benefits
- Bonus scheme
- Pension Scheme where 5% employee contributions will attract contributions of 12% by Victrex
- Private medical insurance
- 29 days annual leave
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- IT Roles
Ask a question
The contact for this apprenticeship is:
BLACKPOOL AND THE FYLDE COLLEGE
The reference code for this apprenticeship is VAC2000013187.
Apply now
Closes in 27 days (Friday 6 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.