Customer Service Apprenticeship

K & C SUPPLIES LTD

Birmingham (B32 1DJ)

Closes in 22 days (Friday 27 February 2026 at 11:59pm)

Posted on 5 February 2026

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Summary

This is an exciting opportunity to join an established & expanding family run business. K&C Supplies Ltd are looking for a trainee hire desk administrator to work alongside our hire desk team.Previous experience in the hire industry is not essential as full training will be given.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Hours of work: 8.30am – 5.00pm Monday - Friday 1 x hour lunch. 20 Days plus Statutory bank holidays.

37 hours a week

Start date

Monday 2 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with customer enquiries & convert into orders via email and telephone
  • Continually maximising sales opportunities
  • Working with our extensive supply chain to ensure our exceptional levels of customer service is continuously achieved.
  • Raise hire/sales contracts on the Inspire programme.
  • Investigate & resolve queries with both customers & suppliers.
  • Follow company policies and procedures relating to hire desk processes

Where you'll work

719 Hagley Road West
Quinton
Birmingham
B32 1DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer service Practitioner Level 2
  • Functional Skills maths and English - if required 
  • Training to be delivered in the workplace online portfolio

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

K&C Hire and Supply have a wide range of MEWPs nationwide, next-day availability on almost any machines. ​K&C operate with access to thousands of branches across the UK. 

 

https://www.kandcsupplies.co.uk/ (opens in new tab)

After this apprenticeship

Career path and progression with experience, you could: become a customer service team supervisor or be promoted to customer services manager. take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling. 

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000013156.

Apply now

Closes in 22 days (Friday 27 February 2026 at 11:59pm)