Care Co-ordinator Apprentice
Longview Medical Centre
Liverpool (L36 6EB)
Closes in 8 days (Friday 27 February 2026 at 11:59pm)
Posted on 6 February 2026
Contents
Summary
- To learn all aspects of the Care Co-ordinator role (previously known as GP receptionist).
- Full training provided.
- Learning clinical systems and processes.
- Learning medical terminology.
- Working as part of an administration team of 6, with support from a Reception Manager and a Practice Manager.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
£8.00 p/h from 1st April
- Training course
- Business administrator (level 3)
- Hours
-
8 hours per day (including half an hour unpaid lunch break). Between the hours on 8am – 18:30. Daily rota to be confirmed.
37 hours 30 minutes a week
- Start date
-
Monday 2 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Taking calls from patients and external agencies such as hospitals, pharmacies, and community clinicians.
- Preparing prescriptions for patients.
- Generating patient referrals.
- Scanning and coding clinical letters.
- Actioning new registrations.
- All aspects of general admin, including date stamping incoming mail & distributing, photocopying, filing, shredding confidential waste.
Where you'll work
Longview Medical Centre
Longview Drive
Liverpool
L36 6EB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE LEARNING FOUNDRY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
About this employer
GP Surgery, serving 4000 patients in the Knowsley area.
After this apprenticeship
A permanent position will be considered post apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE LEARNING FOUNDRY LIMITED
The reference code for this apprenticeship is VAC2000013091.
Apply now
Closes in 8 days (Friday 27 February 2026 at 11:59pm)