Administrator Assistance Apprenticeship

PROMPT HEALTHCARE STAFFING LIMITED

Basildon (SS14 3BB)

Closes in 31 days (Monday 16 March 2026 at 11:59pm)

Posted on 11 February 2026

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Summary

We are looking for a enthusiastic and detail-oriented individual to provide administrative support to our team. As an Admin Assistance-Apprentice, you will assist with day-to-day tasks, maintain accurate records, and develop your skills in a dynamic and supportive environment.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

  • Bonus Based on performance
  • Full time employment on completion of Apprentice based on performance
  • Competitive salary

Training course
Business administrator (level 3)
Hours
Monday -Friday 9am - 5pm

37 hours 30 minutes a week

Start date

Wednesday 1 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities:

  •  Provide administrative support to the team, including answering phone calls, responding to emails, and maintaining records
  • Assist with data entry, filing, and other administrative tasks
  • Develop and maintain accurate and up-to-date records and databases
  • Support the team with preparing documents, reports, and presentations
  • Perform other administrative tasks as required

 

The job role will include a close working relationship with colleagues and customers. You will need to show strong communication skills (both written and verbal) and adopt a positive approach to developing your skills. You’ll also be expected to show initiative, be able to manage tasks and your own time, and be able to problem-solve.

The apprenticeship will provide you with a great opportunity to learn and will give you valuable experience across a number of areas:

·       Answer questions from inside and outside of the organisation, via telephone or email.

·       Produce documents such as reports, letters and invoices.

·       Manage IT systems such as databases, record information and produce data.

·       Maintain records and files and store confidential information appropriately.

·       Organise meetings and take minutes.

·       Oversee social media platforms and respond to queries.

 

Requirements:

* No prior experience required, as this is an entry-level apprenticeship role

* Good communication and interpersonal skills

* Ability to work in a team environment and independently

* Basic computer skills, including Microsoft Office and email

* Strong attention to detail and organizational skills

 

Desired Qualifications:

* GCSEs in English and Maths (or equivalent)

* Level 2 or 3 Diploma in Administration or related field (or willingness to work towards)

* Strong desire to learn and develop new skills

 

 

Where you'll work

Cornwallis Business Centrew
Cornwallis House
Basildon
SS14 3BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IXION HOLDINGS (CONTRACTS) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administration standard.

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4-9/A-C)
  • Maths (grade 4-9/A*-C)

Other in:

Administration (grade Level2/3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Creative
  • Initiative

Other requirements

Office based 09:00-17:00

30 mins unpaid break

About this employer

Prompt Healthcare Staffing is a Social care provider with Head office in Basildon.

We provide homecare services in Mid and South Essex.

We provide Supported accommodation for young people.

http://www.prompthealthcarestaffing.com (opens in new tab)

Company benefits

  • Pension
  • Holiday Pay 28days
  • Opportunities for professional development and growth
  • Supportive and dynamic work environment

 

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This role leads naturally into other fields such as HR, Accountants Assistant, Personal Assistant.

Ask a question

The contact for this apprenticeship is:

IXION HOLDINGS (CONTRACTS) LIMITED

The reference code for this apprenticeship is VAC2000013007.

Apply now

Closes in 31 days (Monday 16 March 2026 at 11:59pm)