IT Apprentice
Newham College of Further Education
London (3 available locations)
Closes in 14 days (Friday 20 February 2026 at 11:59pm)
Posted on 4 February 2026
Contents
Summary
Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Wage
-
£25,246 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
36 hours a week
- Start date
-
Monday 2 March 2026
- Duration
-
1 year 6 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Serve as a point of contact for customers seeking technical assistance using the helpdesk system.
- Respond to ICT Support requests in a timely fashion to ensure minimum disruption to Teaching and Learning at all times.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions. This may be in person at all of Newham’s venues or via remote connection
- To adopt a proactive approach and responsibility in providing ICT support, advice and one to one training to staff, students, and junior team members
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- To install, maintain, upgrade, and repair a wide range of ICT equipment
- Record events and problems and their resolution in logs using the helpdesk
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- To work supporting our partner sites to provide occasional off-site technical support
- To maintain an inventory of computer hardware and software including licences
- Repairing and replacing equipment as necessary
- Possibly training more junior staff members
- Install and upgrade both systems and application software as required adhering to all licensing regulations
- Record accurately and prioritise support requests, outcomes and time taken in the Helpdesk software
- To assist in providing a purposeful, effective, and supportive environment for learning
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- East Ham Campus, High Street South, London, E6 6ER
- Stratford Campus, Welfare Road, London, E15 4HT
- Prince Regent Lane, London, E13 8SG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWHAM COLLEGE OF FURTHER EDUCATION
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
This apprenticeship is delivered as a day release, you will be required to attend college once a week.
- Level 3 Information Communication Technician
- Behaviour, Skills and Knowledge
Requirements
Essential qualifications
GCSE in:
- English (grade 4 / C or above)
- Maths (grade 4 / C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
- Disclosure and Barring Service (DBS) check will be required
About this employer
The merger of Newham College London and NewVIc Sixth Form Centre, offers you more choices than ever. One of London’s Top-Performing Colleges – Newham College has been a top-performing further education college since 2018, helping students achieve high success rates and strong career outcomes.
After this apprenticeship
- There may be an opportunity to progress into permanent employment after successfully completing the apprenticeship
Ask a question
The contact for this apprenticeship is:
NEWHAM COLLEGE OF FURTHER EDUCATION
The reference code for this apprenticeship is VAC2000013003.
Apply now
Closes in 14 days (Friday 20 February 2026 at 11:59pm)