Apprentice Junior Showroom Consultant

Kutchenhaus

Chelmsford (CM2 6JT)

Closes in 21 days (Friday 27 February 2026 at 11:59pm)

Posted on 4 February 2026

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Summary

Kutchenhaus, Bishop’s Stortford, are looking to hire a Junior Showroom Apprentice Consultant to join their team and begin a long-term career in kitchen design and sales.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 09:00 - 17:00 Saturday - 10:00 - 17:00

37 hours 30 minutes a week

Start date

Monday 2 March 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

At Kutchenhaus Bishop’s Stortford, we don’t just sell kitchens - we create spaces that inspire. We pride ourselves on delivering exceptional customer experiences in a premium showroom environment, supported by professional design and outstanding service.

As an Apprentice Junior Showroom Consultant, you will support our showroom, design, and sales teams while developing valuable real-world skills.

Your responsibilities will include:

  • Greeting customers and showing them around the showroom
  • Handling customer enquiries in person, by phone, and via email
  • Following up on new leads and enquiries
  • Assisting with appointment scheduling
  • Supporting parts of the sales and design process

Where you'll work

243 Springfield Road
Chelmsford
CM2 6JT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills maths & English Level 2 (if required)
  • EPA
  • No day release- inhouse training

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Customer care skills
  • Team working
  • Creative
  • Initiative
  • Patience
  • Warm and friendly manner
  • Strong communication skills
  • An interest in interior design
  • Positive attitude

About this employer

Opened in 2024, here you’ll find Lucy (guard dog and resident Pom-Chi) plus 9 beautifully designed kitchen and bathroom displays – each thoughtfully created to spark your creativity. 

Owners Chris, Jolanta, and Owner/Designer Antoni bring a wealth of knowledge and creativity to every project, ensuring every design is perfectly tailored to your needs. Kick back in our comfy lounge, enjoy a drink in the bar area, and receive friendly advice in a no-pressure environment. 

 

https://uk.kutchenhaus.com/ (opens in new tab)

After this apprenticeship

Further progression opportunities to Design Specialist, and over time potentially into management, project or administrative roles upon successful completion of an apprenticeship. 

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

The reference code for this apprenticeship is VAC2000012961.

Apply now

Closes in 21 days (Friday 27 February 2026 at 11:59pm)