Business Administrator Apprentice
ZICAM INTEGRATED SECURITY LTD
Worcestershire (B61 0GD)
Closes in 13 days (Wednesday 18 February 2026 at 11:59pm)
Posted on 5 February 2026
Contents
Summary
A fantastic opportunity has arisen within Zicam Systems Group for a Business Administrator. On a day to day basis, you will complete tasks such as reception duties, answering phone calls, preparing quotes and using in house systems for reporting and updating engineer comments and actions.
- Wage
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£16,770 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 9.00am to 5.00pm.
30 minute lunch break daily.
37 hours 30 minutes a week
- Start date
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Monday 2 March 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Communicate with clients through phone and emails, building positive relationships.
- Support the Operations Team, Project Manager sand Directors with Ad Hoc administrative support.
- Monitor the Service Inbox and respond to requests for information and escalate requests requiring action to the Operations Manager.
- Respond to requests on the Client Portal.
- Prepare and format information packs.
- Ordering Cherry Pickers upon direction from the Operations Manager.
- Book accommodation for Engineers when required.
Where you'll work
Unit 9 Topaz Business Park
Topaz Way
Bromsgrove
Worcestershire
B61 0GD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- On succesful completion of the apprenticeship, you will have a gained a Level 3 Business Administrator Apprenticeship, awarded by City and Guilds.
- Majority of the training will take place in the work place, with a one day a month release to college at the Worcester Campus.
More training information
The applicant will need to be able to work cooperatively as part of a team, take responsibility for activities as directed and organise their own work load and prioritise to meet deadlines.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (or Equivalent))
- Maths (grade 4 (or Equivalent))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Number skills
- Team working
About this employer
Zicam is a security services, design installation and maintenance of CCTV, Intruder Alarms, Access Control, Fire Alarms, Permitter Protection and all Electrical Services,
After this apprenticeship
There is a permanent position for the right candidate within this company.
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000012955.
Apply now
Closes in 13 days (Wednesday 18 February 2026 at 11:59pm)