Property Assistant Apprentice - Business Administrator
PRINCIPLE ESTATE SERVICES LIMITED
Birmingham (B3 1SF)
Closes in 21 days (Monday 2 March 2026)
Posted on 4 February 2026
Contents
Summary
We are seeking a dynamic, self-motivated, customer service professional to support a portfolio of residential developments located throughout England and Wales. Assisting in the delivery of high-quality services to properties within the portfolio, ensuring excellent customer service is delivered to both clients and customers.
- Wage
-
£21,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday
40 hours a week
- Start date
-
Monday 6 April 2026
- Duration
-
1 year 6 months
- Positions available
-
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Perform a range of duties to support the smooth running of a portfolio of properties alongside your Property Manager
- Develop a detailed knowledge of the properties in your portfolio, building a strong rapport with
residents and staff on site, as well as clients - Be a main point of contact for customers across a number of channels, including phone calls, emails, and our online Customer Portal
- Ensure that incoming phone, e-mail and written enquiries from clients, residents, contractors etc, receive timely and appropriate responses
- Give support to customers by answering their queries promptly and professionally through excellent communication at all times
- Foster trust and confidence in Principle by providing a high quality service to customers at all times
- Liaise as necessary with contractors to oversee planned, reactive, and remedial maintenance services
through to completion across your developments - Ensure works are completed to the required standards, in consultation with Property Managers, keep residents updated with progress
- Effectively work with contractors and supply partners to deliver high quality services and good value for money for customers
- Ensure insurance claims are efficiently administered
- Work on our property management system, MRI Qube, to ensure it is maintained with correct customer records and outstanding actions are monitored
- Provide administrative support to Property Managers to ensure all aspects of compliance and health & safety are adhered to in accordance with statutory requirements across your portfolio
Other Duties:
- Office management duties including greeting visitors, managing post, receiving deliveries
- Keys management
- Attend and contribute to team, department and business meetings
- Contribute business-wide initiatives as required
- Any other duties commensurate with the nature of the post.
This is not exhaustive and will be reviewed periodically when adjustments may be made.
Where you'll work
3, 137 Newhall Street
Birmingham
B3 1SF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
METAGEDU APPRENTICESHIPS LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4-9)
- English (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Problem solving skills
- Administrative skills
Other requirements
Property Manager Support Customer Communications – Provide excellent customer service across all channels. Health & Safety and Compliance – ensure all legislative requirements are met and actions are closed down in a timely manner.
About this employer
Principle is a forward-thinking, customer-focused managing agent providing professional property management services nationwide. Principle manages modern apartment buildings, traditional blocks of flats, mixed use developments, private housing estates and private rented sector (PRS) developments, as well as portfolios of rented properties for residential or commercial landlords. It is our vision to positively impact the everyday lives of our communities and this vision guides us to deliver the highest level of property management services to our clients and customers.
After this apprenticeship
Successful complete a Business Admin Level 3 Apprenticeship
Ask a question
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000012919.
Apply now
Closes in 21 days (Monday 2 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.