Travel Consultant Apprentice
EPPING TRAVEL & CRUISES LTD
Essex (CM16 4BD)
Closes in 21 days (Friday 27 February 2026 at 11:59pm)
Posted on 4 February 2026
Contents
Summary
Interested in becoming a Travel Consultant? Epping Holidays & Cruises are seeking an Apprentice to join their award-winning team. An exciting opportunity to earn while you learn, working alongside experienced travel professionals in a friendly environment, supporting customers with holiday enquiries face to face, by phone, and via email.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Travel consultant (level 3)
- Hours
-
Monday - Sunday, 9.00am - 5.30pm.
5 Working days a week. Exact shifts to be confirmed.
37 hours 30 minutes a week
- Start date
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Monday 4 May 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This apprenticeship opportunity will allow you to have first-hand experience in a busy award-winning travel agency surrounded by travel professionals supported by their sister travel store Adore Travel and Cruises you will:
- Meet and greet new and existing customers in store, providing a professional warm welcome
- Handling holiday enquiries, face to face, over the phone and email
- Training and development - this may also include exciting opportunities to attend industry events in the UK and overseas
- Research and explore holiday enquiries using online platforms, reservation agents and email
- Booking clients holidays, providing first class service end to end using learnt top class selling skills
- Administration in all areas relating to travel
- Providing excellent customer service
- Working towards store targets and individual targets set out
Where you'll work
81 High Street
Epping
Essex
CM16 4BD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
- This apprenticeship forms part of a formal qualification, on successful completion you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record
- Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
- Training will be carried out online/face to face, both individually and as part of a classroom, to ensure you have an enhanced experience. You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
- Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in little over a 12-month period
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Geography
Other requirements
This apprenticeship is for someone seeking a career in the travel industry at beginners level.
About this employer
This is a brand new store part of Epping Travel & Cruises Ltd. Epping Travel & Cruises is an award winning retail travel agency who have chosen to expand their brand. Epping Travel & Cruises is an ABTA and ATOL bonded Travel Agency selling worldwide holidays face to face, over the phone and online
After this apprenticeship
- On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. Next steps will be discussed in your 1-2-1's.
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
The reference code for this apprenticeship is VAC2000012902.
Apply now
Closes in 21 days (Friday 27 February 2026 at 11:59pm)