Business Support Apprentice Administrator
SPOTLIGHT ACCOUNTING LTD
Shropshire (TF11 9AZ)
Closes in 14 days (Friday 20 February 2026 at 11:59pm)
Posted on 4 February 2026
Contents
Summary
This apprenticeship supports a busy office team, working alongside the Director, accountants, and business support staff. You’ll help with business administration, emails, filing, and phone calls, support accounts processing using Xero, and assist with marketing through social media and Mailchimp, with full training provided.
- Wage
-
£15,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
8 hours (9.00am - 5.00pm) each day, with half an hour for lunch each day.
37 hours 30 minutes a week
- Start date
-
Friday 6 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Monitor shared email inboxes and ensure messages are actioned or passed to the appropriate team member
- Organise, sort, and file incoming and outgoing post
- Support the automation of workloads and help improve office systems and processes
- Answer incoming phone calls, take accurate messages, and direct enquiries appropriately
- Deal with basic client queries and keep internal pipelines up to date
- Maintain and update client contact details using Onkho.
File and manage receipts using Apron software - Keep email notes and client records on Onkho accurate and up to date
- Assist with administrative tasks relating to new starters and leavers
Where you'll work
Market Chambers
2b Market Place
Shifnal
Shropshire
TF11 9AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SBC TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Initiative
About this employer
Spotlight Accounting in Shropshire serves small and medium-sized businesses right across the UK. Our mission is to help every business reach its full potential, whether you’re trading as a sole trader, a limited company or a partnership. Our friendly team have heaps of accounting and Xero expertise, while our pre-agreed monthly fees provide added peace of mind.
After this apprenticeship
- On successful completion of the apprenticeship, there may be the opportunity to progress into a permanent role
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000012901.
Apply now
Closes in 14 days (Friday 20 February 2026 at 11:59pm)