Apprentice Import Operator
DSV Road
Immingham (DN40 3DR)
Closes in 20 days (Wednesday 25 February 2026 at 11:59pm)
Posted on 4 February 2026
Contents
Summary
The successful apprentice will be dealing with import shipments & import customer services, for general accounts & larger key account customers. You must be organised, punctual & be able to work in a fast-paced environment whilst keeping a cool head.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Monday 9 March 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers.
The person will work as a part of the import team and arrange shipments from Scandinavia to UK based customers, by use of the existing DSV road-freight and distribution network across Scandinavia, along with internal UK distribution and warehousing departments.
The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s)
Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.
Duties will include:
- Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions
- Receive bookings from UK importers either via our online booking platform or by e-mail
- Contact delivery UK places to book in deliveries.
- Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System
- Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements
- Ensure legislative compliance in all areas
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
- Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling
- Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures
*New applicants who meet the entry requirements of the role will be contacted by the Apprentice Employment Agency team to discuss your application and the apprenticeship in further detail. Please ensure you provide up to date contact details and check your junk in case of redirected emails. Failure to respond to communications will result in your application being withdrawn.
Where you'll work
Eastfield Road
South Killingholme
Immingham
DN40 3DR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Seetec will deliver this apprenticeship in the workplace
- You will have a dedicated assessor who will provide guidance and monitor progress throughout
- You will have access to an online portfolio to allow you to monitor your progress and log work completed
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Apprentice Employment Agency is a Flexi-Job Apprentice Agency & we will employ you for the duration of the apprenticeship
- The company named in this vacancy is a Host Employer
- Your application will be shared with them and training providers
- You must hold unrestricted right to live and work in the Uk to apply for this role
About this employer
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
After this apprenticeship
- On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
The reference code for this apprenticeship is VAC2000012850.
Apply now
Closes in 20 days (Wednesday 25 February 2026 at 11:59pm)