Apprentice Contract Support - Business Administrator
LANCER SCOTT LIMITED
Bristol (BS1 4HQ)
Closes in 14 days (Friday 20 February 2026 at 11:59pm)
Posted on 3 February 2026
Contents
Summary
We are seeking an Apprentice to join our Service Delivery Team, supporting one of our major Hospitality Clients.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8.00am - 5.00pm, 1 hour lunchbreak)
40 hours a week
- Start date
-
Monday 6 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services to a broad range of clients. Based in the heart of Bristol we have experienced very healthy year on year growth and can therefore offer lots of opportunity and a stable and progressive work environment.
As an apprentice in the Service Delivery Team, you will support both internal colleagues and external clients by helping to process new and existing work orders. You will learn how to be an effective first point of contact, helping the team deliver a high standard of client service.
This role involves developing strong attention to detail, working in a fast-paced environment, and building confident communication skills.
Duties will include:
- Learn to manage specific workflow statuses within the CAFM system
- Support the processing of work orders to meet client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with our internal procedures
- Communicate with engineers and suppliers to gather updates and ensure work is completed within agreed timeframes
- Assist with diary management and completing tasks set by your Team Leader and the Head of Service Delivery
- Help meet client requirements and contribute to a collaborative and supportive team environment
- Work toward achieving targets and objectives set by the Head of Service Delivery
- Develop an understanding of business processes, compliance requirements, and best-practice standards
Where you'll work
Queen Charlotte House 53 - 55 Queen Charlotte Street
Bristol
BS1 4HQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF BRISTOL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3
- Supporting and engaging with different parts of the organisation and interact with internal or external customers
- City of Bristol College
- Off site in its entirety
More training information
- The training will be ongoing and mainly office-based, with regular support from experienced mentors to guide you throughout the scheme
- Training will take place at our main office, where you’ll get hands-on learning alongside your day-to-day work
- Depending on the schedule, training sessions will happen regularly - usually weekly or biweekly - to help you develop your skills step-by-step while you gain real workplace experience
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Initiative
- An eagerness to learn
About this employer
Lancer Scott was established in 1998 and operates across the maintenance, repair, project, and construction sectors. We deliver services to both public and private sector clients, working within housing and commercial markets. The company remains independently owned and is managed by its original founders, supported by a board of directors with expertise spanning various industries. This diverse leadership enables us to offer tailored, high-quality services that meet the specific needs of our clients.
After this apprenticeship
- Strong possibility of full-time employment once apprenticeship is completed, further training and career progression
Ask a question
The contact for this apprenticeship is:
CITY OF BRISTOL COLLEGE
The reference code for this apprenticeship is VAC2000012689.
Apply now
Closes in 14 days (Friday 20 February 2026 at 11:59pm)