IT Support Technician Apprentice

JUST I.T. TRAINING LIMITED

London (W4 5YF)

Closes in 25 days (Monday 2 March 2026 at 11:59pm)

Posted on 3 February 2026

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Summary

The IT Apprentice provides day-to-day first-line IT support to users across the business. The role focuses on resolving technical issues quickly, preparing and maintaining user devices, supporting onboarding, and assisting IT projects. 

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Thursday, between 9.00am - 6.00pm Friday - 9:00am - 4:00pm

40 hours a week

Start date

Monday 9 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT Apprentice provides day-to-day first-line IT support to users across the business. The role focuses on resolving technical issues quickly, preparing and maintaining user devices, supporting onboarding, and assisting IT projects. As part of this role, you will also support site-based IT activity and work with external suppliers when required.

You will be supported by a team of five who work across our projects; Heathrow Airport, Tilbury Energy Tunnel (TKRE), High Speed 2 and track infrastructure, Thames Tideway Tunnel and water treatment in Slough.

Key Responsibilities:

  • Provide first-line IT support via calls, desk-side assistance, remote support, and site visits
  • Resolve day-to-day IT issues, escalate unresolved problems, and track them through to completion
  • Build, configure, maintain, and recycle IT devices
  • Prepare and deploy equipment for onboarding new users
  • Deliver training and support to new users to ensure they understand company systems and policies
  • Provide audio-visual support at Chiswick Head Office
  • Carry out software and driver updates
  • Perform hardware maintenance and basic repairs
  • Assist with delivery of IT projects
  • Maintain stock levels and update the stock/asset database
  • Support project IT teams as required 

Skills and Experience:

  • Pro-active
  • Strong attention to detail with a logical approach to problem solving
  • Ability to deliver clear and confident communication to both technical and non-technical users
  • Team player
  • Resilient and flexible when handling changing priorities
  • Motivated to learn and develop a career in IT
  • Experience in an IT or technical support environmental is desirable

Where you'll work

3rd Floor Building 5 Chiswick Business Park 566 Chiswick Park
London
W4 5YF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Math (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience
  • Positive attitude
  • Motivated
  • Passion for ICT
  • Troubleshooting
  • Hardware and software

About this employer

Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy.

 

Ferrovial Construction is internationally recognised for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair.

After this apprenticeship

  • Potential full-time position for the right candidate after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000012532.

Apply now

Closes in 25 days (Monday 2 March 2026 at 11:59pm)