Business Administration Apprenticeship - Estate Agency / Properties

ENCASA SALES & LETTINGS LTD

80 Holloway Head, (B1 1QN)

Closes in 14 days (Monday 23 February 2026)

Posted on 3 February 2026

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Summary

Kick-start your career in property with a hands-on Business Administrator apprenticeship at a fast-paced, independent estate agency in Birmingham City Centre. Get real experience working with tenants and landlords, supporting lettings and office operations, while gaining a recognised qualification, full training, and clear progression.

• Wage:

  £14,040 a year

  Check minimum wage rates (opens in new tab)

  The wage can be reviewed based on your experience.

• Training course: Business administrator (level 3)
• Hours: Mon - Fri 9 a.m. - 4 p.m., and every other Saturday.

  30 hours a week

• Start date:

  Monday 2 March 2026

• Duration:

  1 year 3 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

• Speaking with tenants and landlords by phone, email, and in person
• Booking and managing property viewings
• Supporting the lettings process from enquiry to move-in
• Logging and chasing maintenance issues with contractors
• Updating property listings and internal systems
• Preparing tenancy paperwork and documents
• General office administration and diary management
• Providing excellent customer service at all times

Where you'll work

80 Holloway Head,
B1 1QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Business Administration.

Requirements

Essential qualifications

GCSE or equivalent in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Communication skills
• Customer care skills
• Flexible
• Initiative
• IT skills
• Organisation skills
• Presentation skills
• Problem solving skills
• Sales Skills
• Team working

Other requirements

Have you considered that the company requires you to work every other Saturday?

About this employer

Join a dynamic, modern estate and lettings agency where every client receives a truly bespoke service tailored to their needs. As an independent business, we take pride in going the extra mile, combining the latest technology with a hands-on, personal approach. With decades of local experience, our team is passionate about property and committed to providing the best possible experience for our clients. From online packages to traditional services, we offer something for everyone – and as part of our team, you’ll be at the heart of it all, gaining real-world experience in a supportive, fast-paced environment.

After this apprenticeship

Successful completion of this apprenticeship could lead to a permanent role in property administration, lettings, or management within the agency, with opportunities for further career development.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC2000012525.

Apply now

Closes in 14 days (Monday 23 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.