Credit Controller Apprentice

Aventum Group

London (EC3R 8AF)

Closes in 14 days (Friday 20 February 2026 at 11:59pm)

Posted on 4 February 2026

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Summary

This is an exciting opportunity for you to begin a career in insurance while gaining practical, hands‑on experience within a growing organisation.

You will develop the core skills needed to work within the IBA Credit function, with guidance every step of the way as you build your knowledge, capability, and confidence.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Credit controller and collector (level 2)
Hours
Monday- Friday 8.30am- 5.00pm

37 hours 30 minutes a week

Start date

Monday 2 March 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Get real workplace experience by helping prepare and send monthly statements to brokers, giving you insight into how the insurance industry really works
  • Learn how to manage and match payments, building practical finance and admin skills that employers value
  • Build your communication skills by speaking with brokers and colleagues through phone, email, and Teams; perfect for growing your confidence in a professional environment
  • Be trusted with important tasks, like helping set up approved payments and spotting overdue accounts, so you can learn responsibility from day one
  • Get involved across the team, helping monitor shared inboxes, fix account issues, and support with other tasks; great for developing a rounded understanding of accounts and finance

Where you'll work

The Monument Building
11 Monument Street
London
EC3R 8AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL UPSKILL LIMITED

Training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
  • Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
  • Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
  • Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
  • Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
  • Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
  • Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Training schedule

  • You will be based at our London office, with the occasional working from home
  • You will receive ongoing internal training, supported by monthly apprenticeship workshops and dedicated support sessions

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

5 GCSE at 4 or C and Above including the listed.

About this employer

What it’s Like to Work Here

Expect high standards - and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business.

We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters - but so does enjoyment, curiosity and doing work you are proud of.

Who Thrives at Aventum?

We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who:

  • Have experience relevant to the role, whether from a similar position, education or transferable skills
  • Confidence in communicating with others and working together
  • A mindset focused on learning, improvement and follow through
  • An interest in how things work (and how they could be improved)

 

If this sounds like you, you sound ready for a new chapter of challenge at Aventum Group.

http://www.aventumgroup.com (opens in new tab)

Company benefits

TBC at interview.

After this apprenticeship

  • Following successful completion of the apprenticeship, a full‑time role may be offered, pending business availability and requirements

Ask a question

The contact for this apprenticeship is:

NATIONAL UPSKILL LIMITED

The reference code for this apprenticeship is VAC2000012459.

Apply now

Closes in 14 days (Friday 20 February 2026 at 11:59pm)