Customer Service Apprenticeship

4D FLOORS LIMITED

4 Hastingwood Industrial Park, Wood Lane (B24 9QR)

Closes in 12 days (Friday 20 February 2026)

Posted on 3 February 2026

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Summary

4D Flooring is offering a fantastic opportunity for someone looking to start a career in customer service. As a Customer Service Apprentice, you will gain hands-on experience while completing an accredited apprenticeship programme.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Pay progression available on successful completion of the apprenticeship.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Tuesday 24 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Deal directly with customers either by telephone, electronically, or face to face
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organise workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts

Where you'll work

4 Hastingwood Industrial Park, Wood Lane
B24 9QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Customer Services

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Initiative
  • IT skills
  • Organisation skills
  • Team working

Other requirements

Have you checked the suitability of the location, hours and pay prior to applying?

About this employer

We are an innovative Claim Validation specialist exclusively dedicated to the creation and fulfilment of improved services to both insurers and policyholders. Our team have been responsible for delivering outstanding solutions for all types of goods in the supply chain to insurers and policyholders for over 30 years and offer impartially, accuracy, transparency and professionalism with integrity, treating all customers fairly. We have grown from a flooring and furniture validation and restoration provider, to cover all aspects of contents care.

After this apprenticeship

  • Outstanding prospects for a genuine career with 4D Floors Ltd, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full-time position

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC2000012436.

Apply now

Closes in 12 days (Friday 20 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.