Customer Service & Sales Support Apprentice
Unvented Components Europe Ltd
CHIRK (LL14 5DG)
Closes in 14 days (Friday 20 February 2026 at 11:59pm)
Posted on 4 February 2026
Contents
Summary
Join Unvented Components Europe Limited as a Customer Service Level 3 Apprentice. You’ll support customers by phone, email, online platforms, and in person, helping with enquiries and orders. You’ll gain hands-on experience in a busy office while working towards a nationally recognised qualification.
- Wage
-
£16,685.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, 8:00am - 5:00pm, with a 30-minute lunch break.
42 hours 30 minutes a week
- Start date
-
Friday 6 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Act as the first point of contact for the business, responding to telephone calls, emails, and online enquiries in a professional and friendly manner.
- Process customer orders accurately across multiple sales platforms, including the company website, Amazon, and eBay, ensuring high levels of customer satisfaction.
- Liaise with suppliers to confirm product availability and delivery times, sharing updates clearly with customers and internal teams.
- Raise and manage delivery and tracking enquiries with courier services such as Royal Mail, Parcel Force, and DPD, keeping customers informed throughout.
- Welcome visitors to the premises, creating a positive first impression and handling walk-in customer sales professionally.
- Manage customer returns, processing both resaleable and faulty items in line with company procedures.
- Support general office and administrative tasks, including data entry and maintaining a tidy, organised reception area.
- Provide flexible support to the wider team by assisting with additional tasks as required, contributing to the smooth running of the business.
Where you'll work
UNIT 2
GLEDRID INDUSTRIAL PARK
GLEDRID
CHIRK
LL14 5DG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SBC TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Confidence
About this employer
Unvented Components Europe Limited is the UK’s leading online specialist in plumbing and heating spares, with particular expertise in unvented hot water cylinder systems. The company supplies discounted spare parts and expert, friendly advice across all major manufacturers. With warehouses holding thousands of parts, most orders are available for next working day delivery when placed before 4:00 pm.
After this apprenticeship
There is the potential for full-time employment at the end of the apprenticeship, offering the opportunity to continue developing your career with the company.
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000012384.
Apply now
Closes in 14 days (Friday 20 February 2026 at 11:59pm)