Apprentice Receptionist

NUTCOMBE CAMBRIDGE LIMITED

Cambridge (CB22 7GX)

Closes in 12 days (Friday 27 February 2026)

Posted on 2 February 2026

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Summary

We are a Plumbing and Heating company based in a unit in Harston. We are looking to recruit for a Customer Service Apprentice.

Wage

£17,160 a year

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There is a maximum of 40 hours if apprentice is under 18 but 45 if apprentice is over 18.

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday (between 08:00-17:00)

40 hours a week

Start date

Monday 30 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a professional and organised Receptionist to join our team. The successful candidate will be the first point of contact for visitors and callers, providing excellent customer service and ensuring smooth administrative operations.

This role offers an excellent opportunity for individuals with office experience who are eager to contribute to a dynamic workplace environment. The position is ideal for candidates looking to develop their administrative skills within a supportive team.

Main roles and responsibilities:

  • Greet visitors and clients in a courteous and professional manner.
  • Manage incoming calls, directing them appropriately with proper phone etiquette.
  • Scheduling and organising appointments for the clients.
  • Managing emails.
  • Managing a team of engineer's daily dairies.
  • Assist with general administrative tasks including filing, photocopying, and organising documents.
  • Update and maintain records with organisational skills, ensuring information is current and accessible.

Where you'll work

Nutcombe Cambridge Ltd, Unit 3A, Button End
Cambridge
CB22 7GX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working
  • Initiative

Other requirements

The role does require long periods of working on a computer. However, regular breaks are provided. The workplace is in a remote location with no public transport links, so a car and driver's license would be essential.

About this employer

We are a Plumbing and heating company based in a unit in Harston that has 3 offices, 2 bathrooms, a kitchen, and a store room.

After this apprenticeship

The role is initially for the duration of the apprenticeship. However, this may be extended to a permanent position on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

WEST SUFFOLK COLLEGE

The reference code for this apprenticeship is VAC2000012236.

Apply now

Closes in 12 days (Friday 27 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.