Network Apprentice - Chippenham
BT GROUP PLC
Chippenham (SN14 0WT)
Closes in 17 days (Sunday 22 February 2026)
Posted on 2 February 2026
Contents
Summary
Our Networks Technicians play a key role in looking after our bespoke communications networks for some of our clients that help keep our country safe. You’ll be helping to manage the support and development of global and highly complex voice and data platforms solutions, following the ITIL service operations model.
- Wage
-
£21,640 a year
- Training course
- Network engineer (level 4)
- Hours
-
Monday to Friday 9am to 5pm (may be some flexibility on start/finish times depending on team)
37 hours 30 minutes a week
- Start date
-
Monday 7 September 2026
- Duration
-
2 years 6 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your day-to-day work can range from troubleshooting network faults to completing customer and internal work orders, to system administration, project support and migration support. You’ll also carry out tasks to help install and commission various types of new equipment and technologies within our various bespoke platforms.
The work you do will contribute to:
- Network troubleshooting (diagnosing and resolving network faults)
- System administration (managing and maintaining systems)
- Voice and data platform support (global and complex solutions)
- ITIL service operations (knowledge of ITIL framework)
- Installation and commissioning of equipment (hardware and technology setup)
- Remote diagnostics (using cutting-edge tools to support platforms)
- Migration support (assisting with system or network migrations)
Where you'll work
Methuen Park
Chippenham
SN14 0WT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FIREBRAND TRAINING LIMITED
Training course
Network engineer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply tools and techniques when securely operating and testing networks.
- Install and configure network components.
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
- Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
- Apply tools and techniques when securely operating and testing networks.
- Install and configure network components.
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
- Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
Training schedule
As a Networks Engineer Apprentice, you’ll study for a Level 4 Network Engineer Apprenticeship. (Completion is required to retain the role).
Requirements
Essential qualifications
GCSE in:
- Any (grade 4)
- Any (grade 4)
- Any (grade 4)
- English (grade 4)
- Maths (grade 4)
A Level in:
- Any (grade C)
- Any (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Analytical skills
- Team working
- Initiative
Other requirements
- Due to the sensitive nature of the work, you must undergo personnel screening and obtain Government Security Clearance to SC level
- Unfortunately, we are not accepting any applications for those who are on a student/graduate visa, or who will need sponsorship during their programme. All applicants will therefore need a full UK Right to Work for the duration of their programme, and without this we cannot accept an application
About this employer
You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.
https://jobs.bt.com/content/Apprenticeships---BT-Group/ (opens in new tab)
Company benefits
- Discounts on EE & BT products
- Online GP
- Paid carer’s leave
- Support in carving your own career path
- Volunteering days
- Optional Private Healthcare and Dental
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
On completion of your programme, your future role will depend on the opportunities available when you assimilate, but we will support you throughout this process to help identify and secure a suitable position.
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
The reference code for this apprenticeship is VAC2000012231.
Apply now
Closes in 17 days (Sunday 22 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.