1st Line IT Support Engineer Apprentice

Don-Bur

Staffordshire (ST3 5BW)

Closes in 11 days (Monday 16 February 2026 at 11:59pm)

Posted on 2 February 2026

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Summary

The role is based within the IT Team, forming part of the internal IT Operations department at our Mossfield Road site. This position is a front-line role, providing direct IT support to staff across the Don-Bur Group.

Wage

£14,393.60 a year

Check minimum wage rates (opens in new tab)

  • £8.00–£9.00 per hour, dependent on experience.
  • Salary to be reviewed following successful completion of your first year.

Training course
Network engineer (level 4)
Hours
Monday to Thursday 08:30- 16:45 Friday 08:30- 15:30

34 hours 36 minutes a week

Start date

Monday 2 March 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Installation and replacement of IT hardware and equipment across all Don-Bur Group sites
  • Responding to and logging IT incidents and service requests via telephone, email and the IT Service Desk system
  • Prioritising and escalating support calls where required
  • Diagnosing and resolving hardware and software issues
  • Ownership of incidents and service requests through to resolution
  • Ensuring support calls are resolved within agreed service levels
  • Providing clear and timely updates to users
  • Maintaining accurate and up-to-date records within the IT Service Desk

Where you'll work

Mossfield Road
Stoke-on-Trent
Staffordshire
ST3 5BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Training course

Network engineer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Apply tools and techniques when securely operating and testing networks.
  • Install and configure network components.
  • Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
  • Maintain security of the network against potential threats.
  • Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
  • Communicate outcomes of tasks and record actions in line with organisational procedures.
  • Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
  • Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
  • Implement techniques to optimise systems or component performance in line with defined specifications.
  • Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
  • Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
  • Operate securely, and apply process, policies and legislation within their business responsibilities.
  • Configure and maintain network addressing in line with customer requirements.
  • Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
  • Apply tools and techniques when securely operating and testing networks.
  • Install and configure network components.
  • Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
  • Maintain security of the network against potential threats.
  • Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
  • Communicate outcomes of tasks and record actions in line with organisational procedures.
  • Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
  • Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
  • Implement techniques to optimise systems or component performance in line with defined specifications.
  • Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
  • Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
  • Operate securely, and apply process, policies and legislation within their business responsibilities.
  • Configure and maintain network addressing in line with customer requirements.
  • Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .

Training schedule

You will be expected to undertake an apprenticeship programme alongside your employment and continue professional development during this time.

This may include training in areas such as:

  • Level 4 Network Engineer or infrastructure-focused apprenticeship pathways
  • Vendor certifications (e.g. Cisco CCNA or equivalent)
  • Cyber security fundamentals and modern security practices
  • Microsoft infrastructure, cloud and security technologies, including the Microsoft 365 and security platform

More training information

Newcastle and Stafford Colleges Group

Requirements

Essential qualifications

Other in:

ICT (grade Pass or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail

Other requirements

Qualifications / Experience

  • A foundation level of IT support knowledge, ideally equivalent to a completed Level 3 IT apprenticeship or relevant commercial experience
  • Experience working within an IT Service Desk environment that follows ITIL best practice
  • The ability to communicate effectively with users at all levels
  • A proactive and professional approach to IT support
  • Strong written and verbal communication skills
  • Experience using Service Desk systems (e.g. NinjaOne or similar)

Technical experience should include:

  • Windows 11
  • Microsoft Office
  • Microsoft 365
  • Active Directory (user and computer management)
  • Basic networking concepts (IP addressing, DNS, DHCP)
  • Wi-Fi connectivity and troubleshooting
  • Printing solutions
  • PC / laptop hardware and peripherals

About this employer

Don-Bur is a UK-based designer and manufacturer of commercial vehicle trailers and rigid bodywork, working in long-term partnership with fleet operators across the UK.

https://donbur.co.uk/ (opens in new tab)

After this apprenticeship

Development & Progression

As part of ongoing development, the successful candidate will have the opportunity to:

  • Assist with IT infrastructure and networking-related projects under supervision
  • Gain exposure to wired and wireless network environments
  • Support proactive improvements to IT systems based on industry best practice and emerging technologies
  • Assist with monitoring system and network performance
  • Develop knowledge of cyber security principles and modern IT infrastructure

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The reference code for this apprenticeship is VAC2000012226.

Apply now

Closes in 11 days (Monday 16 February 2026 at 11:59pm)