Business Support Assistant Apprentice
Broke Hall Primary School
Ipswich (IP4 5XD)
Closes in 14 days (Monday 23 February 2026)
Posted on 2 February 2026
Contents
Summary
We are looking to appoint a committed and enthusiastic Business Support Assistant Apprentice to join our friendly and popular school. We would welcome candidates who are well organised, efficient, flexible and friendly. You will cover reception duties and support a wide range of roles within a busy office.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday– 8.30am– 1.30pm
Tuesday– 8.30am– 1.30pm
Wednesday– 12.00– 3.30pm
Thursday– 8.30am– 3.30pm
Friday– 12.30pm– 3.30pm
30 hours a week
- Start date
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Monday 9 March 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To provide a high standard of reception/switchboard and routine clerical administrative and other duties. To support teachers and all stakeholders including pupil, staff, visitors and wider community users, ensuring that duties are carried out efficiently and effectively
- To provide a customer focussed service and to ensure a welcoming environment whereby visitors are welcomed, pupil needs are met and that good standards of communication are maintained
- To be responsible for reception, email and messenger duties
- To receive and deal promptly and effectively with all telephone and direct reception enquires
- To ensure that visitors and callers are welcomed and dealt with in a professional manner and in accordance with the school’s safeguarding policy and procedures
- To provide administrative support with the planning and delivery of School events, information evenings, parent/carer consultation evenings, Governor meetings etc.
- To include maintenance of room booking calendar
- To assist in effective communication with the delivery of information to staff and all stakeholders of the school with producing relevant documents, maintaining staff lists.
To undertake general clerical and administrative duties of a routine nature to include:
-Typing of letters and other documents and proof reading for SLT and other staff
-Checking for redistribution of office emails and responding promptly to all email enquiries
-Organising and ensuring photocopying, scanning of documents
-Assisting with attendance administration by entering absence data and recording registers and late arrivals
-To carry out tasks relating to First Day Calling
-To carry out tasks relating to School events and educational trips
-Ensuring deliveries, collections and storage of supplies are communicated to appropriate staff
-Assisting with the arrangements of medical and dental examinations for pupils
- To provide first aid treatment and support to sick pupils and where appropriate make arrangements for them to go home
- To undertake any other duties of an administrative nature and any other duties that are within the scope of the post as determined by the School Office Manager
Where you'll work
Chatsworth Drive
Rushmere St. Andrew
Ipswich
IP4 5XD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SUFFOLK NEW COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Standard
- English and maths (if required) Level 2
Requirements
Desirable qualifications
GCSE in:
- English or equivalent (grade C/4)
- Maths or equivalent (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
- Punctual
Other requirements
Successful applicant will require a DBS check.
About this employer
At Broke Hall we are committed to delivering the highest standards of teaching and learning whilst maintaining a strong pastoral ethos.
Staff, supported by governors, work hard to deliver a broad and engaging curriculum. Children are valued as individuals and encouraged to participate in a wide range of activities enabling them to develop skills and attitudes, which will equip them for life.
Broke Hall Community Primary School is a large, friendly school situated in a pleasant residential area on the eastern edge of Ipswich. The school has excellent modern premises set in spacious grounds. We are comprised of 21 classrooms and a nursery brimming with learning, a nurture room, large library, group-work rooms and shared areas in constant use by Learning Support Assistants and volunteers. The school hall is used for assemblies, lunches and PE sessions. Outside we have a large playground that wraps around the school, a basketball court and a school field, which are all a buzz of activity at playtimes, lunchtimes and during PE lessons.
At Broke Hall, we strive to provide an environment that enables children to achieve high academic standards as well as developing an understanding of themselves and others in the communities in which they live.
We place a high value on establishing close links between home and school so that we can effectively work together to achieve the best for each child.
Company benefits
- An inclusive and caring ethos
- A wide range of CPD opportunities
- Access to a National Employee Assistance Programme
After this apprenticeship
- Long-term opportunities with the school
Ask a question
The contact for this apprenticeship is:
SUFFOLK NEW COLLEGE
The reference code for this apprenticeship is VAC2000012186.
Apply now
Closes in 14 days (Monday 23 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.