Business Administration Apprentice
LONGFIELD MEDICAL CENTRE
MALDON (CM9 5DF)
Closes in 13 days (Saturday 28 February 2026 at 11:59pm)
Posted on 10 February 2026
Contents
Summary
Apprentice will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the Clinical team. Duties can include but are not limited to processing patient registrations, supporting the Reception team with booking appointments on our online booking system and NHS 111.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 9.00am to 5.00pm, with 30 minute unpaid lunch break.
37 hours 30 minutes a week
- Start date
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Monday 9 March 2026
- Duration
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1 year 9 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Apprentice will Support the clinical team with the distribution of information, messages, and enquiries, liaising with agencies such as secondary care and community service providers.
Primary key responsibilities:
The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Process incoming and outgoing mail
- File and store records as required
- Photocopy and scan documentation as required
- Process and distribute incoming documents
- Process changes to patient registration, deduction of record and new patient registration
- Input and code data into the patients’ healthcare records as necessary
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Directing requests appropriately
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general administrative tasks as requested
- Arranging blood tests and following up patients who are on blood monitoring medication
- Processing of cytology and bowel screening results and assigning pathology results
- Keeping the Open Exeter Cytology and Diabetic Eye Screening portals updated
- Ensuring the Friends and Family spreadsheet is kept updated
- Running recalls and reports to assist with arranging letters for newly eligible Shingles Vaccinations, the renewal of Coils and Implants and updating Over 16 Years Mobile Numbers
Secondary responsibilities:
In addition to the primary responsibilities, the Administration Apprentice may be requested to:
- Partake in audit as directed by the audit lead
- Support Reception staff, providing cover during staff absences
- Book appointments for our online triage system and 111 slots
- There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
Where you'll work
PRINCES ROAD
MALDON
CM9 5DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESSEX COUNTY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
- Patience
- Polite
- Confident
- Flexible
- Motivated
- Forward Thinker
- Integrity
- Loyalty
- Sensitive & Empathetic
- Ability to work under pressure
Other requirements
This role requires extended periods of computer-based work and handling sensitive information. Staff must be able to maintain confidentiality at all times and work professionally in a busy and sometimes pressured environment.
About this employer
We are a large GP Surgery based in the quaint town of Maldon, Essex. We care for approximately 16,500 patients and employ close to 50 members of staff. A friendly, supportive and approachable team environment, with staff wellbeing and exceptional patient care at the heart of our ethos.
https://www.longfieldmedicalcentre.nhs.uk/ (opens in new tab)
After this apprenticeship
Upon successful completion of the apprenticeship, and depending on business needs at the time, there may be an opportunity to progress into a full‑time position within the organisation.
Ask a question
The contact for this apprenticeship is:
ESSEX COUNTY COUNCIL
The reference code for this apprenticeship is VAC2000012072.
Apply now
Closes in 13 days (Saturday 28 February 2026 at 11:59pm)