Purchasing Assistant Apprentice

HAYLEY GROUP LIMITED

West Midlands (B63 3XL)

Closes in 10 days (Sunday 15 February 2026 at 11:59pm)

Posted on 2 February 2026

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Summary

Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. Hayley Dexis are offering an exciting opportunity for a Purchasing Assistant Apprentice to join the branch located in Halesowen. This is a full-time office-based role that also includes working alongside supply chain staff.

Wage

£16,000 a year

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£16,000 annually

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday 8.00am-5.00pm. 1 Hour Lunch. Max 40 hours per week.

40 hours a week

Start date

Monday 16 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working within the Halesowen location as a Purchasing Assistant Apprentice.

  • Communicating with customers/clients via email/digitally, telephone and also in person with other departments and service users
  • Completing documentation/administrative tasks
  • Use of IT Systems, including Microsoft Office
  • Administration Duties
  • Updating /data entry
  • Processing orders onto the system
  • Implementing Orders
  • Working within an office environment and also on the warehousing floor, learning about products also focusing on the quality and accuracy of data inputted
  • Stock buying
  • Learning and gaining knowledge of products/ checking availability of products
  • Building skills with communications and customer relations

Where you'll work

Shelah Road
Halesowen
West Midlands
B63 3XL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner L2
  • Functional Skills Maths & English Level 2 (if required)
  • Min 20% OTJT
  • EPA
  • No day release – inhouse training

More training information

  • You will learn excellent customer service skills
  • Time Management
  • How to work with a helpdesk system
  • No day release is required
  • Confidence to engage with people on a professional level 

Requirements

Desirable qualifications

GCSE in:

  • English (grade GCSE - grade 4 or above)
  • Maths (grade GCSE - grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

Other requirements

Position involves working within a team of 17 staff and will learn all aspects of who we are as a business, the products we supply and the services we offer.

About this employer

Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.

Company benefits

  • 23 days annual leave (Plus public/bank holidays)
  • Company Pension - Free
  • Death in Service cover
  • Invitation to healthcare scheme
  • Wellness programmes
  • Workwear and PPE Provided
  • Inhouse training provided through Hayley Dexis 

After this apprenticeship

Can progress within business depending on business needs and performance.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000012069.

Apply now

Closes in 10 days (Sunday 15 February 2026 at 11:59pm)