Business Administration Apprentice
CAMBRIDGE PROFESSIONAL ACADEMY LIMITED
Cambridge (CB4 0WS)
Closes in 8 days (Friday 13 February 2026 at 11:59pm)
Posted on 3 February 2026
Contents
Summary
Join a friendly and supportive operations team offering outstanding customer service in the Professional Qualifications and Apprenticeship delivery sector. This position is remote, with occasional attendance at the Cambridge office.
Become part of a multi-functional, committed team.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9am to 5pm
37 hours 30 minutes a week
- Start date
-
Sunday 1 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Handle inbound customer service enquiries
- Scheduling of workshops
- Provide onboarding and joining information to new learners
- Support tutors and mentors
- Assist Head of Customer Experience in various service related matters
Where you'll work
St. Johns Innovation Centre, St. Johns Innovation Park
Cowley Road
Cambridge
CB4 0WS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CAMBRIDGE PROFESSIONAL ACADEMY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
More training information
- Your employer, Cambridge Professional Academy, will also be your Training Provider
- Training will take place via our Learning Management System and in conjunction with your Mentor
- Workshops are delivered via Teams
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
Other requirements
- Full driving licence
- passing a Disclosure and Barring Service (DBS) check
About this employer
Cambridge Professional Academy Limited is an established training and education provider delivering professional qualifications and apprenticeships across a range of business, leadership, sales, marketing, and management disciplines.
We work with employers and learners across the UK to support skills development, career progression, and organisational capability. Our programmes are delivered through a combination of structured online learning, practical workplace application, and dedicated learner support.
The organisation operates with a strong focus on quality, compliance, and learner experience. Apprentices joining our team will work within a supportive operations environment, gaining hands-on experience in business administration, customer service, data management, and coordination activities that support apprenticeship and qualification delivery.
We are a collaborative and multi-functional organisation, offering apprentices the opportunity to develop transferable administrative and professional skills while working alongside experienced colleagues in a regulated education and training setting.
http://www.professionalacademy.com (opens in new tab)
Company benefits
Access to study any of the courses we offer
After this apprenticeship
- Permanent employment within the operations department
Ask a question
The contact for this apprenticeship is:
CAMBRIDGE PROFESSIONAL ACADEMY LIMITED
The reference code for this apprenticeship is VAC2000012039.
Apply now
Closes in 8 days (Friday 13 February 2026 at 11:59pm)