Apprentice Operations & Admin Assistant (Compliance, Reporting & Sales Support)

TNS LIGHTING & ELECTRICAL

Peterborough Road (SW6 3BX)

Closes in 7 days (Monday 16 February 2026)

Posted on 30 January 2026

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Summary

Seeking an organised Operations & Admin Assistant to support day-to-day operational delivery, with a strong focus on compliance administration, report running,document control & process coordination. The role also provides sales assistance as needed, supporting enquiries,quotes & pipeline updates to ensure smooth handover between sales & operations.

Wage

£15,392 a year

Check minimum wage rates (opens in new tab)

Potential increase depending on performance

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Thursday 26 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities Operational Administration Support

  • Provide administrative support to operations to help ensure jobs run smoothly from start to finish
  • Coordinate operational paperwork and job packs, site details, access arrangements, scope notes, PO references
  • Liaise with internal teams to confirm scheduling requirements, service delivery updates, and completion evidence
  • Maintain organised filing systems (digital and/or physical), ensuring clear structure and version control
  • Keep operational trackers updated, job status, variations, client requests, escalations, actions
  • Compliance Administration
  • Maintain compliance documentation for clients and internal requirements, policies, insurances, accreditations, RAMS support, certifications where applicable
  • Ensure correct documentation is prepared, updated, and issued when required, client portals, email submissions, onboarding packs
  • Track expiry dates and renewals (e.g., insurance, training, certifications, subcontractor documents).
  • Support supplier/subcontractor onboarding checks and maintain records, right-to-work, insurances, compliance packs where relevant
  • Assist with audits by keeping a tidy, accessible compliance audit trail
  • Reporting & Performance Support
  • Run and distribute regular reports, operations updates, outstanding actions, compliance status, sales/pipeline snapshots
  • Maintain accurate data entry in CRM and trackers to ensure reporting is reliable.
  • Prepare weekly or monthly summaries for management, jobs completed, upcoming workload, compliance status, outstanding issues
  • Identify gaps or inconsistencies in records and correct them promptly
  • Sales Assistance
  • Support inbound enquiries and ensure they are logged, responded to, and tracked appropriately
  • Assist with quote and proposal administration, templates, formatting, attachments, customer details, follow-up scheduling
  • Update pipeline stages and ensure handover information to operations is complete and accurate
  • Support customer communications where needed, confirming details, arranging access, chasing approvals
  • General business administration
  • Handle day-to-day admin tasks such as correspondence, document preparation, meeting notes, and action tracking
  • Maintain customer records and key information, contacts, billing details, site addresses, service requirements
  • Ensure professional standards in all documentation and communications

Where you'll work

Tns Electrical Solutions Ltd, 445 Sulivan Court,
Peterborough Road
SW6 3BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

  • Work towards gaining a full qualification
  • Employment Rights and Responsibilities
  • Skills, Knowledge, and Behaviours
  • Standard and End Point Assessment
  • Functional Skills in English, Maths, and ICT (if required)
  • Other training will be provided by the employer as required to enable the fulfilment of the job role

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths (grade 4-9)
  • English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Candidate must be located close to the workplace or within realistic journey time.

About this employer

25 Years of London Electrical Services Excellence Our growth throughout London stems from a simple philosophy: deliver exceptional workmanship with a personal touch. When you invite us into your home or business, you’re welcoming a team that values your trust above all else. Our consistently positive online reviews reflect what our customers experience firsthand—professional electricians who arrive on time, communicate clearly, and treat your property with respect.

After this apprenticeship

Business Admin Level 3 apprenticeship qualification and potential permanent position.

Ask a question

The contact for this apprenticeship is:

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

The reference code for this apprenticeship is VAC2000011956.

Apply now

Closes in 7 days (Monday 16 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.