Apprentice Administration Assistant

TYNE COAST ACADEMY TRUST

Newcastle Upon Tyne (NE1 3AS)

Closes in 29 days (Friday 6 March 2026 at 11:59pm)

Posted on 30 January 2026

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Summary

Undertaking a wide range of administration duties including reception, business support, data and dealing with student queries. We offer a supportive working environment and a line manager with experience of mentoring apprentices.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm

37 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide front line support answering telephones and dealing with visitors at reception
  • Responding to queries from students and staff
  • Provide genenral administration support carrying out a range of duties in the school office including supporting the attendance and pastoral team
  • Use the school Management Information System (MIS) to input data, maintain student information, run reports and support with data returns
  • Provide administration support to exams
  • Provide administration support to events such as parents evenings and awards evenings

Where you'll work

North East Futures UTC
Stephenson Square
Stephenson Quater
Newcastle Upon Tyne
NE1 3AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TYNE COAST COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

Other requirements

There will be a requirement to undergo an Enhanced DBS and Children's Barred List check

About this employer

North East Futures UTC is located in central Newcastle in the newly redeveloped Stephenson Quarter.  The building replicates a business environment with state of the art facilities.  All students at North East Futures UTC specialise in either Healthcare Science or Computer Science, at 14 they will also study a broad and balanced curriculum and at Post 16 the curriculum becomes more specialist offering A levels and Level 3 courses. 

https://www.tynecoast.academy/home (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • There will be opportunities to be considered for vacancies across all Trust schools

Ask a question

The contact for this apprenticeship is:

TYNE COAST COLLEGE

The reference code for this apprenticeship is VAC2000011890.

Apply now

Closes in 29 days (Friday 6 March 2026 at 11:59pm)