Business Support Apprenticeship
Dudley Metropolitan Borough Council
Brierley Hill (DY5 1LW)
Closes in 22 days (Sunday 22 February 2026)
Posted on 30 January 2026
Contents
Summary
You will provide administrative support to the Youth Justice Service Team.
- Wage
-
£7,263.10 to £11,746.02, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
To be agreed
18 hours 30 minutes a week
- Start date
-
Wednesday 1 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Data entry and production of basic reports e.g using various packages - Word and Excel
- Collecting data from originators in your own, and other directorates and inputting this into record systems
- Transfer files electronically, including updating data, and preparing and sending files to other directorates through the secure website
- Maintaining and auditing supplies and stock and accounting for cash, including the maintenance of records
- Be accountable for controlled stationery
- Cover for telephone/reception acting as first point of contact for section, division or directorate
- Managing routine enquiries from members of the public
- Diary management for one or several supervisors/managers as required
- Checking availability of rooms for internal / external use as and when required
- Liaising with directorates and external agencies involved with their 'home' service
- Oversee appointments for members of section/division as required
- Dispatch appointments – collate responses
- Maintenance of reprographics equipment
- Administer fund-raising efforts
- Reporting faults to appropriate contacts, and contacting contractors as required
- Assisting with the production of service publications and seminar/course materials
- Updating publications/course materials by obtaining information and co-ordinating updates
- Updating schemes of work such as rotas for cover and similar, as required
- Job Description
- Collating, printing and copying reports and analyses
- Maintain databases and registers
- Review Connect and extract new documentation
- Using appropriate IT software packages for the production of publications and course/seminar materials and other documentation
- Ensure that an effective reprographics service is maintained, including supplies e.g. paper, toner etc
- Correspondence absences/telephone calls and passing on information
- Prepare correspondence, collect monies and progress chase non-payments
- Maintain regular management returns to payroll, HR and other points as required
- Taking notes at meetings and maintaining confidentiality
Where you'll work
Cable Plaza
Waterfront West, Dudley Road
Brierley Hill
DY5 1LW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade grade 4 equivalent or above)
- Maths (grade C or Level 4 Equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that: • is ready to embrace change, providing an environment in which you will be encouraged to make your mark • is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services • has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people • wants borough residents to have their say through our community forums • dedicates time to meaningful consultation and listen to the views of our residents • is working with the community to encourage active involvement of our residents We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan, Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.info
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Career in Business & Administration.
Ask a question
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
The reference code for this apprenticeship is VAC2000011880.
Apply now
Closes in 22 days (Sunday 22 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.