Apprentice Business Support Officer - Children's Social Care

Liverpool City Council

Liverpool (L3 1AH)

Closes in 7 days (Sunday 15 February 2026)

Posted on 30 January 2026

Print

Contents

Summary

  • Providing a flexible high quality business support service to a range of Children's Service teams, including specific responsibilities as required
  • Maintain accurate electronic records on relevant systems

Wage

£24,547 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday

35 hours a week

Start date

Monday 9 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Maintain accurate electronic records on relevant systems

  • Perform support duties related to the processing of information, progress chasing of documentation and recording

  • Liaise with internal and external customers

  • Arrange, service and minute meetings and low-level panels/strategy meetings

  • Assist with cash handling/bank account and related financial systems

  • Process orders and deal with related invoices and queries

  • Provide a flexible service including dealing with visitors to the site, scanning, photocopying, filing, post and other resource tasks as designated

  • Maintain adequate stocks of stationery and keep storage/ filing areas tidy

  • Support all members of the Leadership Team when required

  • Prioritise and manage work in line with guidance from line manager and complete work to the required standards and time scales agreed

  • Maintain confidentiality of information at all times in accordance with information governance requirement including the principles of Freedom of Information Act and Data Protection Act

  • Provide support to social care staff on the delivery of Children’s Services

Where you'll work

Cunard Building
Water Street
Liverpool
L3 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • The training will be delivered online by our chosen training provider
  • You will meet with your work coach regularly to ensure that you are on track to complete your apprenticeship during your fixed term

More training information

  • You will receive training within your team
  • Liverpool City Council offers a package of Learning and Development that you are able to access

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Team working

Other requirements

  • The position requires you to sit for long periods of time

About this employer

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

After this apprenticeship

  • A permanent position (this is subject to funding)

Ask a question

The contact for this apprenticeship is:

MBKB LTD

The reference code for this apprenticeship is VAC2000011764.

Apply now

Closes in 7 days (Sunday 15 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.