Business Admin Apprentice

ATR BUILDING SERVICES LIMITED

Hull (HU9 5SD)

Closes in 21 days (Friday 27 February 2026 at 11:59pm)

Posted on 29 January 2026

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Summary

Due to further expansion of ATR Building Services, they are looking to recruit an apprentice to join their administrative team working with our specialist insurance works.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8am - 5pm

40 hours a week

Start date

Monday 9 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day to day responsibilities would include:

  • Taking phone calls
  • Updating the computer systems
  • Booking work in and ensuring client systems and communication lines are completed
  • Manual and electronic filing, keeping records up to date 

Where you'll work

11 Burma Drive
Hull
HU9 5SD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Business Administration Level 3 Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
  • Attending weekly classes to achieve the Standard
  • Level 3 Business Administration qualification

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

We are a building maintenance company based in the city of Hull, UK. We operate extensively throughout the UK by carrying out general maintenance on domestic and commercial properties including the provision of specialist design services.

Our management have over 25 years experience in all aspects of building maintenance covering both structure along with all mechanical, civil and electrical services.

Our speciality is in the undertaking of insurance works on behalf of some of the UK’s largest insurance companies and have the experience and empathy to deal with end customers and the insurers at times when the situation is often highly stressful. We can deal with jobs ranging from the smallest loss up to complete refurbishments after major storm or flood damage.

Company benefits

Free onsite parking.

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

The reference code for this apprenticeship is VAC2000011567.

Apply now

Closes in 21 days (Friday 27 February 2026 at 11:59pm)