Customer Service Apprentice

SPEC TILE LTD

CREWE (CW1 4AZ)

Closes in 10 days (Monday 16 February 2026 at 11:59pm)

Posted on 3 February 2026

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Summary

The Logistics Coordinator is responsible for managing the complete logistics cycle, from supplier coordination and procurement support through transportation and final delivery to customers. The role ensures goods move efficiently, on time, and in compliance with company standards and regulations.

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Wednesday 9am-5pm. Thursday - 8:30am-5pm. Friday - 8:30am - 3pm.

35 hours a week

Start date

Monday 2 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities

  • Processing orders from the clients to the factories and hauliers.
  • Coordinate logistics activities from supplier dispatch to final customer delivery.
  • Liaise with suppliers to confirm order readiness, pickup schedules and documentation.
  • Plan, schedule, and monitor transportation of goods to ensure customer transit times are met.
  • Track shipments and provide real-time delivery updates to internal teams and customers.
  • Ensure all files are fully costed, completed, and invoiced in a timely manner.
  • Prepare and verify shipping documents, invoices and delivery notes.
  • Liaise with transport providers to ensure collection and delivery requirements are met.
  • Ensure timely delivery while minimising costs and delays.
  • Resolve logistics issues including shortages, damages, or delivery disruptions.
  • Maintain accurate records of shipment, inventory movements, and delivery confirmations.
  • Build and maintain strong working relationships with customers and suppliers.
  • Identify potential issues and escalate risks that may impact service levels or deadlines.
  • Support the team with ad-hoc administrative and operational tasks as required.

Where you'll work

UNIT 2
POPLAR GROVE
CREWE
CW1 4AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Customer Service Practitioner.

This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-D (9-3) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Reliable
  • Friendly

About this employer

An established logistics and transport department is seeking a trainee logistics co-ordinator to join its onsite team, which is part of the UK’s leading supplier of high-quality ceramic and porcelain tiles for the architectural and design industry. Who work closely with architects, contractors, and end users to support projects from the initial design phase through to delivery and post completion.

This role is ideal for someone who enjoys working in a fast-paced environment, processing orders and co-ordinating daily transport activities to ensure timely and compliant movement of goods.

Reporting to the local management team throughout the day, you will play a key role in processing orders along with documentation and liaising with factories, transport partners and customers.

Company benefits

  • 25 days holiday + bank holidays.
  • Workplace pension.

After this apprenticeship

Permanent employment potential upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

The reference code for this apprenticeship is VAC2000011559.

Apply now

Closes in 10 days (Monday 16 February 2026 at 11:59pm)