Event Operations Apprentice

Newmarket Holidays

Wallington (SM6 0BP)

Closes in 7 days (Friday 13 February 2026 at 11:59pm)

Posted on 30 January 2026

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Summary

This is a fantastic opportunity for someone eager to learn about the travel industry, and event management. The successful applicant will be involved with our highly successful special events programme, including The Championships - Wimbledon, Andre Rieu concerts (UK and overseas) and the Edinburgh Tattoo.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Event assistant (level 3)
Hours
Monday to Friday 9.00am to 5.00pm. The role is full time hybrid with a minimum of 2 days per week in the office.

35 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the Events team with the forward planning of event itineraries, including ticket allocations, entrances, accommodation, travel, and tour managers.
• Being a key part of our ticketing administrative team in the run-up to key events.
• Assisting with the set-up and checking of products in our reservation system and on the website.
• Helping to prepare detailed information for tour managers and suppliers, including day-by-day itineraries, transfer information, and customer booking details.
• Supporting with the preparation of accurate customer documentation.
• Assisting with content creation, itinerary checking, including website and brochure copy checking.
• Supporting the coordination of marketing materials for all events.
• Be an active participant in the operation of our events (this may include some weekend and evening work).
• Put packs together for Tour Managers and customers in advance of the departure date.
• Regularly review customer Net Promoter Score data and complaint ratio of Events products, always with a view to improving the experience our customers enjoy.
• Completing regular competitor analysis tasks.
• Provide administrative support to the Service Delivery team during quieter winter periods.
• Be prepared to talk to customers via various means; before, during and after the operation of our Events.
• Provide support for our other product areas as the wider business requires.

Where you'll work

Cantium House
Railway Approach
Wallington
SM6 0BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Event assistant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Operational: Gather facts and collate information in response to a brief or request, like searching for the right location and venue for an event.
  • Operational: Respond to requests from the different functional teams and carry out a variety of daily and weekly tasks to assist in the planning and preparation of an event.
  • Operational: Provide assistance onsite at an event by registering delegates or by helping to assist the onsite team with a variety of tasks.
  • Operational: Manage your time effectively by understanding how to prioritise tasks according to their importance and urgency for the stakeholders of an event.
  • Operational: Use software packages to create word processing and spreadsheet documents.
  • Operational: Contribute to reports, event project plans and written presentations for clients
  • Operational: Use a range of event technology platforms and in-house bespoke software systems and databases.
  • Operational: Show careful attention to regulations and internal policies.
  • Professional: Listen, interpret, understand, vocalise and respond to clients’ needs.
  • Professional: Speak and write clearly in order to prepare written communications or provide instructions that are needed for a client, supplier or team member.
  • Professional: Build rapport and trust with the stakeholders of an event so that stakeholders can collaborate well throughout the planning and organisation processes.
  • Professional: Question effectively to ensure understanding of what is required from clients or colleagues.
  • Professional: Have the skills to maintain relationships with colleagues, suppliers or clients once they are built, and be able to repair them when they are damaged.
  • Professional: Work effectively within a group environment to prepare for, deliver and/or follow up after an event takes place.
  • Commercial: Assist in the preparation, management and reconciliation of event budgets by collecting information, checking data and making calculations.
  • Commercial: Show how commercial awareness has been applied through task and time management, specifically using efficient and effective measures to conclude a project in the most proficient way.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Interest in travel industry

Other requirements

The role will be required to be on-site during key events, so long days and some travel will be required.

About this employer

Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers. We strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. 

https://www.newmarketholidays.co.uk/ (opens in new tab)

Company benefits

  • Generous benefits package.

After this apprenticeship

Development and commitment to supporting the apprentice become the best version of themself.

Potential opportunity to progress to permanent position.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC2000011513.

Apply now

Closes in 7 days (Friday 13 February 2026 at 11:59pm)