Apprentice Medical Receptionist

Ashbourne Medical Practice

DERBYSHIRE (DE6 1DR)

Closes in 14 days (Monday 16 February 2026 at 11:59pm)

Posted on 29 January 2026

Print

Contents

Summary

We are seeking an apprentice Medical Receptionist to join our busy, friendly and experienced reception team. You will work towards a level 2 Customer Service Apprenticeship. The ideal candidate will be enthusiastic, professional and efficient who is well organised and self-motivated and will possess excellent IT and customer service skills.

Wage

£19,240 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Full time hours to be worked during core opening hours of 08:00 - 18:30, Monday to Friday. Working hours will be provided at least one month in advance.

37 hours a week

Start date

Monday 2 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working alongside a skilled, dedicated and supportive reception team, you will provide a comprehensive and efficient service to the practice population. You will:

  • Receive, assist and direct patients in accessing appropriate services or healthcare professionals in a courteous and welcoming manner
  • Demonstrate the principles of effective active signposting. 
  • Provide administrative support to patients and practice staff, and will be jointly responsible for undertaking a number of administrative duties such as processing correspondence and supporting the management of clinical recall systems

The post-holder will be required to work flexibly to cover periods of sickness and annual leave.

Where you'll work

ASHBOURNE MEDICAL PRACTICE
CLIFTON ROAD
ASHBOURNE
DERBYSHIRE
DE6 1DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
  • Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

  • DBC Training are a multi award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
  • https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Ashbourne Medical Practice is a large teaching and dispensing practice serving a growing population of 10,600 patients from a modern, purpose built premises in the centre of Ashbourne. Our multi-disciplinary team includes GPs, ACP/ANPs, pharmacists, physiotherapists, a mental health practitioner, a practice nursing team and supportive non-clinical teams. We are a highly respected practice who embraces the collaborative agenda and has a reputation for delivering excellent patient care. We work collaboratively with three other practices as part of the South Dales Primary Care Network.

https://www.ashbournemedicalpractice.co.uk/ (opens in new tab)

Company benefits

  • NHS pension scheme
  • 30 days annual leave per year (pro rata for part time staff members)
  • Free refreshments including hot drinks, fresh filtered water and fruit
  • Uniform provided

After this apprenticeship

  • Opportunity to progress into Medical Receptionist, Medical Administrator, Reception / Customer Service / Administrator positions

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000011495.

Apply now

Closes in 14 days (Monday 16 February 2026 at 11:59pm)