Reception & Administration Apprentice (Bewicke Medical Centre)
Bewicke Medical Centre
Tyne & Wear (NE28 0AD)
Closes in 20 days (Friday 20 February 2026 at 11:59pm)
Posted on 29 January 2026
Contents
Summary
An excellent opportunity to join a busy medical centre, providing reception and administrative support across a range of departments. You’ll receive full training as part of this dynamic role while working towards a Level 3 Business Administrator apprenticeship standard.
- Wage
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£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
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Four and a half days per week, Monday to Friday, between the hours of 8.00am and 6.00pm
37 hours 30 minutes a week
- Start date
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Monday 23 February 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The duties and responsibilities to be undertaken may include any or all the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels:
Duties of the post:
- Covering reception, meeting, and greeting patients
- Taking telephone queries and booking of appointments
- Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager
- Logging a variety of information into patient records using a purpose-built clinical system
- Provide a confidential, efficient, timely and accurate administration service
- Using Excel and Word to perform specific tasks set by the Operations Manager
- Scanning incoming correspondence into patients’ electronic records via the clinical system
- Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role
- Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Supervisor
Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided) - Dealing with patients face-to-face in a professional manner.
Calling patients with reminders/results etc. - Contacting patients by e-mail/letter with reminders/results
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.
Where you'll work
BEWICKE MEDICAL CENTRE
51 TYNEMOUTH ROAD
HOWDON
Tyne & Wear
NE28 0AD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DARLINGTON BOROUGH COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington
- The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics
- Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles
More training information
Training will be provided to achieve the following qualifications:
Level 3 Business Administrator Apprenticeship Standard
Training will take place weekly, primarily remotely, with additional meetings planned if required.
During the course you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 Apprenticeship Standard.
Requirements
Essential qualifications
GCSE in:
- English (grade 4+/ C+)
- Maths (grade 4+ (C+))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- You will be required to attend remote training sessions during your normal working week
- Travel to and from the employer, based at Tynemouth Rd, Howdon, Wallsend NE28 0AD
About this employer
Bewicke Medical Centre is a well‑established GP practice located in Wallsend, serving a large and diverse patient community across Howdon, Willington Quay and parts of the wider North Tyneside area. The practice supports around 9,300–10,000 registered patients and offers a wide range of high‑quality primary care services.
As a training practice, Bewicke Medical Centre hosts foundation doctors and medical students each year, creating a supportive learning environment for developing healthcare professionals. The centre delivers a broad range of clinical services, including child health and development, primary care counselling, long‑acting reversible contraception (LARC), minor surgery, and learning disability health checks—all provided on site to meet the needs of the local population.
The practice is rated “Good” by the Care Quality Commission (CQC), demonstrating its commitment to safe, effective and patient‑centred care.With a dedicated team of GPs, nurses, healthcare assistants and support staff, Bewicke Medical Centre is focused on providing accessible, compassionate and efficient care.
The practice also supports modern NHS services such as the Electronic Prescription Service, making it easier for patients to manage medications. As part of the North Tyneside community, the centre prides itself on maintaining strong patient relationships, offering convenient appointment systems, and ensuring the surgery is accessible to all, including offering disabled parking and general onsite parking.
After this apprenticeship
- Successful completion of the apprenticeship could lead to full-time employment and additional training
Ask a question
The contact for this apprenticeship is:
DARLINGTON BOROUGH COUNCIL
The reference code for this apprenticeship is VAC2000011406.
Apply now
Closes in 20 days (Friday 20 February 2026 at 11:59pm)