People and Culture Apprentice

Westminster City Council

London (SW1E 6QP)

Closes in 9 days (Sunday 15 February 2026 at 11:59pm)

Posted on 29 January 2026

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Summary

This apprenticeship gives you the chance to build the skills, knowledge and confidence to work across all areas of People & Culture at WCC. You’ll learn on the job, support real colleagues and stakeholders, and finish with the experience you need to take the next step in your HR career.

Wage

£28,260 a year

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Typically 09:00 - 17:00, Monday to Friday. While hybrid working is available, we encourage apprentices to spend plenty of time working in person. Your schedule will be structured and supportive.

35 hours a week

Start date

Wednesday 25 March 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The People & Culture Apprentice supports HR, recruitment, employee relations, learning and development, and governance through rotating 4 month placements. They gain hands on experience, structured training and develop the skills and behaviours needed to help the Council operate fairly and effectively.

Direct responsibilities of the role:

  • Rotate across People & Culture functions in line with the apprenticeship programme
  • Build effective working relationships with colleagues, managers and stakeholders
  • Maintain high standards of confidentiality, professionalism and integrity
  • Support equality, diversity and inclusion in all aspects of work
  • Keep accurate records and manage information appropriately
  • Actively engage with apprenticeship training, assessments and development opportunities
  • Positively demonstrate the Council’s values and behaviours

Where you'll work

Westminster City Hall
64 Victoria Street
London
SW1E 6QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BLUE SKY ASSESSING & CONSULTANCY LTD

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

  • The Apprentice will work across the directorate, supporting different teams while actively applying the skills they learn through the apprenticeship standard
  • As part of the programme, 20% of their working hours will be dedicated to off‑the‑job learning, ensuring they have protected time to study, develop and build confidence
  • We will make sure the successful candidate experiences all key areas of the apprenticeship, giving them the opportunity to practise their new skills in real situations and gain meaningful, hands‑on experience across the service

More training information

  • Diverse Futures will work closely with you to complete your HR Level 3 Apprenticeship
  • This 18-month programme is delivered online
  • You’ll receive dedicated support from their expert coaches/ trainers, ensuring you stay on track with your learning and meet all deadlines

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Analytical skills
  • Team working
  • Non judgemental
  • Patience
  • Positive Attitude
  • Willingness to Learn

Other requirements

  • Right to Work

About this employer

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.  

Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. 

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties 

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. 

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. 

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

https://www.westminster.gov.uk/ (opens in new tab)

Company benefits

  • Pension
  • Active Westminster
  • Car benefit scheme
  • Cycle to Work scheme
  • Buying additional annual leave
  • Birthday Leave
  • Paid volunteering hours

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Potentially full-time employment

Ask a question

The contact for this apprenticeship is:

BLUE SKY ASSESSING & CONSULTANCY LTD

The reference code for this apprenticeship is VAC2000011377.

Apply now

Closes in 9 days (Sunday 15 February 2026 at 11:59pm)