Housing Apprentice
Westminster City Council
London (SW1E 6QP)
Closes in 9 days (Sunday 15 February 2026 at 11:59pm)
Posted on 29 January 2026
Contents
Summary
Join us as a Housing and Property Management Apprentice and learn how to support residents, manage tenancies and help keep homes safe and well‑run. You’ll gain hands‑on experience, build essential housing skills and start a meaningful career improving services for local communities.
- Wage
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£28,260 a year
- Training course
- Housing and property management (level 3)
- Hours
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Typically 9:00am- 17:00pm, Monday to Friday. While hybrid working is available, we encourage apprentices to spend plenty of time working in person. Your schedule will be structured and supportive.
35 hours a week
- Start date
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Wednesday 25 March 2026
- Duration
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2 years
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Housing Services and Resident Engagement
- Tenancy Management: Support tenancy sustainment activities, welfare checks, and resolve low-level issues
- Income Management: Provide basic information on rent and service charges, support income recovery processes, and signpost residents to financial advice
- Leasehold Management: Assist with leaseholder enquiries, support Section 20 consultation processes, and maintain accurate records of service charges and major works
- Resident Engagement: Help organise and attend resident meetings, walkabouts, and events; record feedback and actions
- Estate Operations: Monitor cleaning and grounds maintenance standards, support estate inspections, report defects and hazards, and liaise with contractors
Assets, Standards and Investment
Repairs: Raise and track routine repairs, support monitoring of repairs contractors, assist with compliance checks for major works, and maintain accurate records of repairs and contractor performance
Housing Needs
- Allocations & Lettings: Assist with housing applications, tenancy sign-ups, and maintain accurate records
- Homelessness Prevention: Schedule appointments, prepare case documentation, and signpost residents to support services
- Sheltered / Supported Housing: Support welfare checks and activities that promote independence and wellbeing
- Private Sector Housing: Assist with HMO licensing administration, schedule inspections, prepare documentation, and maintain compliance records; signpost tenants and landlords to advice services
Where you'll work
Westminster City Hall
64 Victoria Street
London
SW1E 6QP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLUE SKY ASSESSING & CONSULTANCY LTD
Training course
Housing and property management (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Training schedule
The Apprentice will work across the directorate, supporting different teams while actively applying the skills they learn through the apprenticeship standard. As part of the programme, 20% of their working hours will be dedicated to off‑the‑job learning, ensuring they have protected time to study, develop and build confidence. We will make sure the successful candidate experiences all key areas of the apprenticeship, giving them the opportunity to practise their new skills in real situations and gain meaningful, hands‑on experience across the service.
More training information
Blue Sky Assessing and Consultancy are managing the recruitment for this apprenticeship, while Kingdom Academy will act as the training provider. Kingdom Academy offers high‑quality apprenticeship training that helps learners build real skills, confidence and experience for the workplace. Their programmes combine practical learning with personalised support, giving apprentices the tools they need to succeed and progress in their chosen career. With a strong focus on employability and growth, Kingdom Academy helps every learner take meaningful steps toward their future.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Non judgemental
- Patience
About this employer
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.
Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties
As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
https://www.westminster.gov.uk/ (opens in new tab)
Company benefits
- Pension
- Active Westminster
- Car benefit scheme
- Cycle to Work scheme
- Buying additional annual leave
- Birthday Leave
- Paid volunteering hours
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Potentially full-time employment
Ask a question
The contact for this apprenticeship is:
BLUE SKY ASSESSING & CONSULTANCY LTD
The reference code for this apprenticeship is VAC2000011366.
Apply now
Closes in 9 days (Sunday 15 February 2026 at 11:59pm)