ICT Apprentice

RENAULT RETAIL GROUP UK LIMITED

Bristol (BS1 6QF)

Closes in 31 days (Monday 9 March 2026 at 11:59pm)

Posted on 29 January 2026

Print

Contents

Summary

As an ICT Apprentice, you will support IT operations while developing core technical skills aligned with the ICT Level 3 Apprenticeship.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday (9:00am - 5:30pm) Shifts TBC

37 hours 30 minutes a week

Start date

Monday 16 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an ICT Apprentice, you will support IT operations while developing core technical skills aligned with the ICT Level 3 Apprenticeship.

Guided by our SHIFT values; Solution‑Driven, Heritage, Integrity, forward‑Thinking and Trust, you will learn to provide effective IT support, contribute to the smooth operation of systems and services, and grow into a confident, capable member of the team. Your role focuses on learning, applying new skills, and building professional habits that reflect our culture of excellence, collaboration and continuous improvement.

RESPONSIBILITIES

Helpdesk & User Support:

  • Provide supervised first‑line technical support to colleagues via phone, email and the ticketing system
  • Log, categorise and update support tickets following ITIL‑aligned processes
  • Assist with account setup, password resets, MFA support and user onboarding
  • Support colleagues with Microsoft 365, Windows OS, connectivity issues, printing and other common applications
  • Help build and configure laptops, desktops and mobile devices securely and consistently

Technical Development & Troubleshooting:

  • Learn structured troubleshooting techniques for resolving common IT issues
  • Assist with software installation, configuration and basic system checks
  • Contribute to IT documentation, including simple guides, asset lists and troubleshooting notes

Network Fundamentals (Supervised):

  • Observe routine network monitoring tasks across LAN, Wi‑Fi and VPN systems
  • Assist with diagnosing basic connectivity and performance issues
  • Learn about switches, routers, firewalls and other network hardware as part of your development

Projects & Operational Support:

  • Participate in small project activities, such as device rollouts and hardware refresh programmes
  • Support engineers with on‑site tasks including equipment setup, testing and installation work

Continuous Improvement & Collaboration:

  • Suggest improvements to enhance user experience or simplify IT processes
  • Demonstrate reliability, openness and teamwork—building trust across the business
  • Uphold SHIFT values in all interactions, acting with respect, professionalism and ownership

Where you'll work

Redcliffe Bristol
Bristol
BS1 6QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Motivated
  • Can do attitude
  • Troubleshooting
  • Hardware and Software
  • Passion for IT
  • Willing to travel
  • Willingness to learn
  • Proactive

About this employer

At Renault Retail Group, we're proud to offer an award-winning range of Renault vehicles to suit every need. From city commuters and families to businesses needing fleet solutions, we have the perfect car for you. Our new and used Renault vehicles are built to the highest standards of quality, reliability, and style. We're particularly excited about the latest additions to our lineup, including the dynamic Rafale, the innovative Symbioz concept, and the thrilling new R5. Of course, we also offer popular models like the new Renault Austral, a fantastic choice for those seeking affordability, efficiency, and modern features. With such a diverse range, our knowledgeable team is ready to provide expert guidance and help you find the ideal Renault for your lifestyle and budget.

After this apprenticeship

Potential full-time position for the right candidate after completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000011361.

Apply now

Closes in 31 days (Monday 9 March 2026 at 11:59pm)