Apprentice Service Advisor

MIDLANDS V W LTD

CANNOCK (WS11 9TJ)

Closes in 15 days (Friday 20 March 2026 at 11:59pm)

Posted on 5 March 2026

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Summary

To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive, and efficient service, projecting the quality image of the company.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Mon-Fri 8:30-17:30. Once qualified, sat 8:30-13:30.

40 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To ensure all customer expectations and requirements are exceeded throughout.
  • To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
  • The promotion of sales of parts and accessories whenever possible, acting on opportunities to sell additional products and services.

Where you'll work

21A CONDUIT ROAD
NORTON CANES
CANNOCK
WS11 9TJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH STAFFORDSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice will work towards their Apprenticeship Standard in Customer Service Practitioner Level 2. A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 2-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Patience
  • Experience in automotive
  • Hold a Full UK Driving licence

About this employer

At Midland VW in Cannock our skilled team are dedicated to servicing, repairing, and upgrading V A G vehicles, including Audi, Skoda, Seat, and Volkswagen vehicles. 

 

https://www.midlandvw.co.uk/ (opens in new tab)

After this apprenticeship

Full-Time Service Advisor.

Ask a question

The contact for this apprenticeship is:

SOUTH STAFFORDSHIRE COLLEGE

Apprenticeship Team

apprenticeships@southstaffs.ac.uk

03004562424

The reference code for this apprenticeship is VAC2000011309.

Apply now

Closes in 15 days (Friday 20 March 2026 at 11:59pm)