Business Administrator Apprentice

SUPREME HOME CARE LTD

TELFORD (TF2 9TX)

Closes in 28 days (Friday 27 February 2026 at 11:59pm)

Posted on 28 January 2026

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Summary

Working as part of a small administrative team, undertake a range of responsibilities that contribute to the smooth running of the office at Supreme Home Care and the provision of high-quality service for current and prospective clients. 

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours a week

Start date

Monday 2 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Receive visitors and telephone calls in a professional manner and deal with requests and queries or route calls to the right person
  • Use the Company’s business management system (currently PASS) to record accurate details of conversations with clients and staff and communicate this to others using e-mails, texts and other means as appropriate
  • Work with the Trainer to book new staff on their induction training and established staff onto their annual refresher training
  • Chase up non-attenders in accordance with the Company’s training policy
  • Keep the training matrix up to date so that it accurately reflects all the training undertaken by staff
  • Assist with the recruitment of staff by; creating and placing adverts on Facebook, job Boards and other media,monitoring for responses and making timely contact with candidates, encouraging them to attend for interview
  • Arrange timely interviews, booking the appointments in staff diaries and preparing the necessary paperwork
  • Completing post-offer recruitment checks ensuring all legal requirements; DBS, references are met prior to shadowing
  • Compiling paper and electronic personnel records
  • Supplying new recruits with uniform, equipment and company identification
  • Media and Communications on behalf of the Care Manager and Director, support where require the maintenance of the Company’s Facebook page, website content and other media communications, ensuring social and other media is kept active and relevant by agreeing and sometimes creating news, post and adverts for all forms of media
  • Create and maintain staff and client personnel files. Periodically review them and update records such as driving licences and car insurance
  • Ensure that all electronic records and paper-based filing and archiving is up to date and tidy and maintained confidentially at all times
  • Contribute to ensuring that paper-based records that are no longer in use are archived in accordance with the Company’s filing and archiving policy, ensuring that they can be easily traced and retrieved should they be needed
  • Implement and help to maintain all associated administration policies
  • Contribute to Internal and External meetings as required
  • Contribute to the timely ordering of stock and stationery and check and sign for receipt of stock arriving into the Company as required
  • Contribute to office tidying, kitchen hygiene and recycling. Ensure that the Business Support and Care Managers are well informed of events, concerns, issues and complaints
  • Follow the Company’s mail and post procedures
  • Support the management of company vehicles in accordance with the Company’s Policies and Procedures
  • Maintain records for annual leave, sickness and other absences as necessary
  • The post holder may also be required to undertake additional duties from time to time, including deputising for other administrative staff as requested by the Business Support Manager

Where you'll work

6 PEARSON ROAD
CENTRAL PARK
TELFORD
TF2 9TX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • Work-based mentoring
  • One day every 2 weeks at Telford College
  • Assigned assessor to visit you regularly in the workplace

Requirements

Essential qualifications

GCSE in:

  • English (grade C / 4)
  • Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working

About this employer

Supreme Home Care provides comprehensive care services. Aside from standard care, we offer specialised services like out-of-hours and emergency care, reablement over a six-week period, rapid hospital discharge assistance, facilitating smooth transitions to long-term care arrangements, help with physical, learning and mental disabilities, as well as complex care.

After this apprenticeship

  • Once you have completed your Level 3, there is an option to develop within the company

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

The reference code for this apprenticeship is VAC2000011251.

Apply now

Closes in 28 days (Friday 27 February 2026 at 11:59pm)