IT Technician Apprentice

ABM COMPUTER SOLUTIONS LTD

Chichester (PO180LB)

Closes on Tuesday 24 March 2026

Posted on 29 January 2026

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Summary

There is an exciting opportunity for you to train as an IT support technician through an apprenticeship program with us. It is the perfect way to gain both a qualification and experience in your field.  There will be times where you will simply be observing and taking notes. Whilst other days will include more hands-on tasks.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, between 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Wednesday 25 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an IT Support Apprentice, you will support the day-to-day running of IT systems and provide first-line technical support to internal users.

Duties may include:

  • Responding to IT support requests via phone, email, or ticketing system
  • Setting up and configuring hardware such as PCs, laptops, printers, and mobile devices
  • Installing, updating, and maintaining software and operating systems
  • Troubleshooting common IT issues and escalating where necessary
  • Assisting with network and systems maintenance, backups, and security protocols
  • Maintaining documentation and asset registers
  • Supporting users with Microsoft Office, Windows, and other business-critical applications
  • Providing guidance on IT best practices and basic cybersecurity awareness

Minimum Requirements:

  • Full UK driving licence with access to your own vehicle
  • Some form of IT background (education, college course, self-study, work experience or hobbyist experience)
  • Some basic IT knowledge or experience (e.g. through school, college, or personal interest)

Desired Skills and Qualities:

  • Strong interest in IT, systems, and technology
  • Good problem-solving and analytical skills
  • Excellent communication and interpersonal skills both in person and via phone
  • Willingness to learn and take initiative
  • Ability to work independently and as part of a team
  • Organised and reliable, with good attention to detail
  • Can-do attitude with willingness to learn
  • Attention to detail - recording work completed, steps involved, fixes used

Where you'll work

8 9 Temple Bar Business Park
Chichester
PO180LB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLVEWAY LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • Bi-weekly live training sessions delivered remotely by your ICT Tutor

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Appropriate driving licence.

About this employer

ABM Computer Solutions is a trusted IT support and solutions provider, delivering reliable, practical technology services to businesses across the UK. We pride ourselves on our friendly, down-to-earth approach, strong customer relationships, and commitment to doing things properly. From day-to-day IT support to longer-term infrastructure and security solutions, we focus on helping our clients work smarter, safer, and more efficiently. ABM is a growing company where teamwork, learning, and progression are genuinely encouraged.

https://www.abm-computer-solutions.co.uk/ (opens in new tab)

After this apprenticeship

  • We are looking to offer full-time employment upon successful completion of the apprenticeship
  • We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Ask a question

The contact for this apprenticeship is:

SOLVEWAY LIMITED

The reference code for this apprenticeship is VAC2000011233.

Apply now

Closes on Tuesday 24 March 2026

After signing in, you’ll apply for this apprenticeship on the company's website.