General Service Assistant Apprenticeship
ARAMARK DEFENCE SERVICES LIMITED
Catterick Garrison (DL9 3PZ)
Closes in 25 days (Monday 9 March 2026)
Posted on 11 February 2026
Contents
Summary
You’ll complete the Food and Beverage Team Member Level 2 apprenticeship with HIT Training, combining one‑to‑one coaching, workplace learning and online study. You’ll build skills in customer service, food and beverage service, communication, teamwork and fast‑paced hospitality. Functional Skills provided if needed.
- Wage
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£12,698.40 a year
Check minimum wage rates (opens in new tab)
Pay: £10.00ph (18–21) and £12.21ph (21+).
- Training course
- Food and beverage team member (level 2)
- Hours
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Exact shifts to be confirmed by employer.
20 hours a week
- Start date
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Monday 23 March 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role supports the day‑to‑day delivery of catering, cleaning and customer service within a large junior dining facility at Catterick Garrison. Working on the frontline, the General Service Assistant helps ensure that food service, dining areas and back‑of‑house spaces are maintained to a high standard. The role involves working flexibly across multiple service areas, including the main canteen and the on‑site “Farmacy” counter where milkshakes, smoothies and protein shakes are prepared. You will work closely with the Mess Manager and wider team to maintain service standards, uphold health and safety requirements and support the smooth running of the site. Public transport to the site is limited, so candidates should be local or able to travel by car. You must be 18 or over due to site requirements.
• Supporting the day‑to‑day delivery of food service within a large junior dining facility
• Serving customers and supporting the preparation of food and drinks
• Preparing and serving milkshakes, smoothies and protein shakes at the on‑site “Farmacy” counter
• Maintaining cleanliness across dining, service and back‑of‑house areas
• Assisting with stock rotation and basic stock checks
• Helping with deliveries, including unloading and storing items correctly
• Processing payments in line with cash handling procedures
• Following food hygiene, health and safety and company procedures at all times
• Participating in team briefs, safety briefs and required training (classroom and e‑learning)
• Carrying out any reasonable tasks requested by the manager, including supporting other departments where trained
• Providing friendly, customer‑focused service to all personnel using the facility
Where you'll work
Munster Barracks, Waitwith Road
Catterick Garrison
DL9 3PZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OPPORTUNITY PROVIDER LTD
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Team working
- Learner of new skills
- Fast paced
About this employer
Aramark are a leading food service partner working with organisations across a range of market sectors in the UK. We know that great food is important to everybody and at Aramark their teams share a passion for hospitality, delivering great things for our people, partners and communities.
After this apprenticeship
While progression is not guaranteed, Aramark regularly develops team members who show commitment and strong performance. The apprenticeship will give you strong, transferable hospitality skills that can support future roles within Aramark or elsewhere in the industry.
Depending on business needs, there may be opportunities to progress into roles such as Hospitality Assistant, Catering Assistant, Team Leader or Supervisor. The Level 2 qualification also provides a natural pathway into further training such as the Hospitality Supervisor Level 3 apprenticeship or other specialist hospitality qualifications.
Ask a question
The contact for this apprenticeship is:
THE OPPORTUNITY PROVIDER LTD
The reference code for this apprenticeship is VAC2000011209.
Apply now
Closes in 25 days (Monday 9 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.