Business Administration Apprentice
PCS UNITED LTD
Manchester (M27 6DB)
Closes in 16 days (Sunday 22 February 2026 at 11:59pm)
Posted on 28 January 2026
Contents
Summary
Start your career with PCSUK as an Apprentice. This is an exciting and challenging opportunity in a uniquely diverse community setting where you can make a real difference. You will support essential administrative and programme tasks while building skills and confidence.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday at 10:00– 18:00 37.5 hours paid work, plus 30 minute unpaid break
37 hours 30 minutes a week
- Start date
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Monday 2 March 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- To have responsibility for daily reporting– including downloading, checking and forwarding reports to clients (daily)
- To maintain accurate participant records, referrals, and attendance logs – including monitoring service user attendance and confirming participation to the client in a timely manner (daily)
- To support the scheduling and organisation of mentoring sessions and workshops – including liaising with mentors and managing session times on the inhouse portal (daily)
- To receive and send professional email on behalf of the company and to conduct telephone communication with families, mentors, and partners – ensuring all communication is managed and recorded, as appropriate (daily)
- Collation of weekly input for Key Performance Indicator reporting (weekly)
- Analysing simple data to produce session breakdowns, by client, by session and by cost (weekly)
- To prepare and organise programme materials, forms, and resources (ad hoc basis)
- Supporting the interview, recruitment and onboarding process for staff and mentors (ad hoc)
- Supporting with the referral process for new service users, including reviewing and recording data
- Receiving, checking, recording and processing invoices, fuel claims and expenses for payment
- Managing office supplies
- Learning to support meetings including setting up appointments, taking action notes and following up on actions
- To support PCSUK’s safeguarding and GDPR-compliant systems (ongoing – with training provided)
- To assist the team with general office, filing, and data management tasks (daily)
- Working across multiple functions, by providing administrative support and liaising with other teams
- Potential opportunity to rotate across other businesses and functions within the Group and to gain work experience or shadowing opportunities with our partner organisations
Where you'll work
Lowry Mill Lees Street
Swinton
Manchester
M27 6DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SALFORD CITY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Punctual
- Interest in Heath&Social Care
Other requirements
- A basic DBS application will be required.
- Safer recruitment checks required, including 2 references, ID checks
- Further training offered - online and face-to-face training
- Candidate must be located within easy commuting distance or no more than 5 miles of Swinton.
- Able to work 10:00 – 18:00, office based for 5-days per week.
About this employer
PCS UK, part of the Triangle Care Group, are specialists in working with challenging and hard to engage young people across a range of settings Our Challenging Me mentoring programme and targeted workshops are built around the idea that modelling a healthy, trusting and respectful relationship is the best way to engage young people. If we can engage them, we can reach them. And if we can reach them, we can start to arm them with the skills they need to drive the kind of changes they want to see in their own lives.
Our highly-trained mentors use their real-life experiences to relate with and re-engage the most hard-to-reach young people – those who have struggled to access education, those who have entrenched negative beliefs about themselves and the world around them, and those who feel powerless to overcome the challenges in their lives.
We use a multi-faceted approach geared towards prevention, support and de-escalation to take these young people on a journey, helping them recognise the relationships and experiences that have shaped them, and asking them to challenge the beliefs they have about who they are and what they can achieve
Who we work with:· Young people aged 10-18 · Looked After Children · Children in schools · Children in Pupil Referral Units (PRUs) · Virtual Schools · Staff who work with challenging young people
We work with educational settings to improve outcomes for young people, as well as kick-starting positive change for the settings themselves. Through a bespoke programme of targeted support, we aim to re-engage vulnerable and hard-to-reach young people across Schools, PRUs, Virtual Schools and alternative settings.
We have seen first-hand how many families and young people in the community are struggling, through no fault of their own. Trauma, socio-economic hardship, addiction, domestic violence – they can all have devastating consequences for families. Our Social Outreach Mentoring programme aims to help them see a positive way forward, and begin taking steps towards the futures they want.
Looked After Children are facing possibly the worst projected outcomes of all young people. We want to change that. Our Challenging Me Mentoring programme can help improve outcomes for this vulnerable population, with targeted interventions and support that aims to empower them to take control of their own destinies.
http://www.challenge-me.org (opens in new tab)
Company benefits
- You will be paid weekly, 1-week in arrears, on a Friday.
- 20 days paid holidays per year plus public holidays
- Access to Holistic and Therapeutic Services free of charge once every month
After this apprenticeship
No guarantee of future position can be offered; however, towards the end of the apprenticeship scheme, consideration will be given to any expression of interest, for suitable roles available.
Ask a question
The contact for this apprenticeship is:
SALFORD CITY COLLEGE
The reference code for this apprenticeship is VAC2000011187.
Apply now
Closes in 16 days (Sunday 22 February 2026 at 11:59pm)