Apprentice Property Team Administrator

STILES HAROLD WILLIAMS PARTNERSHIP LLP

Crawley (RH10 1BD)

Closes in 25 days (Friday 27 February 2026 at 11:59pm)

Posted on 28 January 2026

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Summary

If you are looking for a rare opportunity to work in both commercial and residential property management, this Apprentice Property Team Administrator role within a well-known, market leading company offers the chance to earn while you learn as you study for a Business Administrator Level 3 Apprenticeship.

• Wage:

  £23,016 a year

  Check minimum wage rates (opens in new tab)

  Annual

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9am - 5.30pm with remote learning and occasional attendance at Crawley College

  40 hours a week

• Start date:

  Monday 30 March 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The purpose of the role is to undertake a wide range of administrative tasks for the Property Management Division at Stiles Harold Williams Partnership, ensuring the efficient day-to-day management of all properties under instruction.  

Key responsibilities include:  

• Inputting and amending records of the property management database, Qube, using prescribed forms and set Quality Assurance procedures
• Preparing Works Orders using Qube and set Quality Assurance procedures
• Assisting the Team with collation of data and documents, i.e. CPSE’s, Completion Statements, management information for onboarding or handover of [new] instructions
• Assisting the FM/Sustainability Team with collation/obtaining of property data and documents  
• Assisting FM/PM Team with updating tenant/contractor details in the helpdesk data base  
• Keeping tenant contact details when notified of changes informing all relevant teams including Property Management Accounts. 
• Managing all relevant mailboxes with particularly focus on Utilities and PTA mailbox
• Using PTA system to assign tasks and load tasks when instruction provided directly by PM  
• Working with the various building Service Charge Budget Booklets and assisting Property Managers in compiling data to be used in those
• Ensuring all utility (gas, electricity and water) and Business Rates or Council tax accounts are in the correct account names and dates and are processed for payment promptly
• Assisting with obtaining competitive quotations from contractors for works at properties, in line with the service charge budgets or client instructions, for approval by the Property Managers, who will give authorisation before proceeding
• Assisting with the processing and arranging payment of contractor and other invoices from client funds
• Raising fee account invoices for Property Managers on Business Central
• Organising payment of annual insurance premiums and recoverable electricity  
• To build relationships with the tenants, clients and SHW colleagues and deal with issues when they arise
• To also build relationships of trust with contractors via Safe Contractor, to ensure that they are available at times of urgency
• To work closely with Property Managers and other department colleagues, to enhance the client service levels delivered by SHW so that quality standards are achieved
• To develop a general understanding of all aspects of property management

Who you will be:  

• Turns work around promptly and ensures customer service standards are maintained
• Has exceptional attention to detail and works with property managers to ensure accuracy of stored information and efficiency when collating information 
• Builds up professional working relationships with clients, lessees and contractors easily and ensures messages are answered clearly, promptly and efficiently 
• Works to current office methodology and suggests improvements (subject to approval) 

Where you'll work

Origin One
108 High Street
Crawley
RH10 1BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHICHESTER COLLEGE GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administration Level 3 Apprenticeship
• On the job training with experienced colleagues

Requirements

Essential qualifications

GCSE in:

• Maths (grade 9-4)
• English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Works on initiative
• Team player
• Confident
• Good telephone manner
• Excellent communication
• IT and MS Office Literate
• Organised
• Able to prioritise
• Willingness to learn
• Motivated
• Committed
• Reliable and helpful
• Asks for help
• Offers assistance

Other requirements

• This Level 3 qualification is an 18-month apprenticeship plus a 3-month end point assessment 
• To apply you must have lived in the UK for a minimum of 3 years before the start date of the apprenticeship learning and have authorisation to work in the UK 
• You cannot apply if you already have a qualification equal to or higher than the apprenticeship standard being studied 
• You can apply if you have a higher qualification than the apprenticeship standard in an unrelated subject 
• You should live in the area local to the employer and the college campus offering the apprenticeship 
• Learning at Crawley College may be undertaken remotely with some classroom attendance 
• 22 days starting holiday entitlement increasing to 24 days after 2 years’ service, 25 days after 3 years’ service, 26 days after 4 years’ service, 27 days after 5 years’ service -Long Service Awards  
• Salary Sacrifice for employee pension contributions - Christmas shutdown 
• Up to three days nominated by the Partnership as part of the Partnership’s Festive shutdown period  
• Day off for your birthday after passing probationary period  
• Pension contribution rates: employee contributions 4% and the company contribution will be 4% of your salary. After 2 years’ service the company contribution will increase to 7% assuming the employee maintains a 4% contribution
• Private medical insurance after 2 years’ service (employees can choose to add family members at their own cost) -Employee Assistance Programme 

About this employer

Stiles Harold Williams Partnership is a well-known company with expertise in commercial, residential and mixed-use property. They have experts in office, industrial, and retail property, supported by our specialists in Investment, Town Planning, Development, Healthcare & Medical, Roadside, Charities, Airports, Leisure and Leasehold Reform. Their management teams look after over 1,000 different properties across the differing sectors and throughout the UK. With ten offices across London and the Southeast, they pride themselves in providing expert service and peerless market knowledge in specific local markets.

After this apprenticeship

There is an opportunity for a full-time job upon successful completion of the apprenticeship as a Property Team Administrator.

Ask a question

The contact for this apprenticeship is:

CHICHESTER COLLEGE GROUP

The reference code for this apprenticeship is VAC2000011123.

Apply now

Closes in 25 days (Friday 27 February 2026 at 11:59pm)