Business Support Administrator Apprentice

COMMERCIAL MAINTENANCE SERVICES UK LIMITED

Gateshead (NE10 0HN)

Closes in 10 days (Wednesday 11 February 2026 at 11:59pm)

Posted on 27 January 2026

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Summary

As a Business Support Administration Apprentice, you'll manage calls and jobs using our ERP system, ensuring smooth allocation of work orders to our engineering team. You'll handle product orders, uphold protocols, and meet KPIs/SLAs. Track job progress, update asset records, and handle complaints, while providing general admin support.

• Wage:

  £14,526.20 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  The pay may be negotiated and may rise after a probation period has been successfully completed

• Training course: Business administrator (level 3)
• Hours: Monday– Friday 8:30am to 4:30pm You will have a 30 minute lunch break. 37 hours 30 minutes a week.

  37 hours a week

• Start date:

  Monday 9 March 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Log calls/ jobs on the helpdesk ERP system
• Allocating work orders to the reactive engineering team
• Placing product orders with the approved supply chain
• Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
• Taking ownership for the PPM schedule & Reactive maintenance jobs
• To ensure all tasks are completed in line with the associate KPI’s / SLA’s
• To ensure 100% Portal compliance in line with individual client’s requirements
• To ensure engineer / service reports are completed
• Tracking jobs progress against predetermined KPI’s including response times
• Updating assets history from external work record sheets
• Regularly cleanse and refresh the electronic asset register to reflect the following
• Asset/plant replacement & equipment
• Disposal details of assets/plant & equipment
• Warranty details
• Location of plant & equipment
• Suppliers & installers details
• To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes
• To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports

Where you'll work

Tyne House Temple Street Felling
Gateshead
NE10 0HN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHUMBERLAND COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator Apprenticeship Standard at workplace/day release at Northumberland Skills Campus
• English and matha Level 2 functional skill if required

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

About this employer

CMS was established in the North East of England in 2000 by Neil and Nic Smith, both experienced engineers. Neil trained as a marine engineer working off-shore, and after university in Sheffield Nic went through the Mars Graduate Program and managed one of their largest production facilities.

The visionary brothers saw an opportunity to develop the company beyond its Northern heartlands and into a nationwide business, delivering a fantastic service throughout the country.

They invested significantly throughout the business, in senior management appointments, back office support, IT infrastructure, the HQ premises and most importantly a nationwide network of directly employed engineers.

This has allowed CMS to win significant contracts from large national businesses who appreciate having a single point of contact when it comes to the operation and compliance of their diverse property portfolios.

https://www.cmsltd.co.uk/about-us/our-story (opens in new tab)

After this apprenticeship

• Full time employment within the company

Ask a question

The contact for this apprenticeship is:

NORTHUMBERLAND COUNCIL

The reference code for this apprenticeship is VAC2000011019.

Apply now

Closes in 10 days (Wednesday 11 February 2026 at 11:59pm)