IT SUPPORT TECHNICIAN APPRENTICE

HALLBECK IT

COTTINGHAM (HU16 4DN)

Closes in 21 days (Friday 27 February 2026 at 11:59pm)

Posted on 29 January 2026

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Summary

The ICT Technician Apprentice will support the day-to-day operations of our technical team while working towards a Level 3 ICT qualification. The role is ideal for someone looking to start a career in IT and gain practical experience across multiple platforms and systems.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Minimum wage depending on experience

Training course
Information communications technician (level 3)
Hours
Monday to Friday 9am to 5pm

37 hours 30 minutes a week

Start date

Sunday 1 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities/Daily Tasks:

  • Assisting with the administration of Active Directory (user accounts, groups, permissions)
  • Supporting and managing Microsoft 365/Office 365 (user setup, licensing, basic troubleshooting)
  • Working with virtual machines in a virtualised environment (creation, monitoring, basic maintenance)
  • Imaging PCs and laptops, configuring devices, and preparing equipment for client deployment
  • Setting up new starters and leavers for client organisations
  • Providing first-line IT support and escalating issues where required
  • Communicating professionally with clients via phone, email, and remote support tools
  • Maintaining accurate documentation and updating support tickets
  • Following internal processes, security best practices, and data protection guidelines

Skills and Attributes:

  • Strong interest in IT and technology
  • Basic understanding of computer systems and networks (desirable but not essential)
  • Willingness to learn and follow instructions
  • Good communication and customer service skills
  • Organised, reliable, and able to work as part of a team
  • Professional attitude when dealing with clients

Training & Development:

  • Enrolment on a Level 3 ICT Technician Apprenticeship
  • On-the-job training with experienced engineers
  • Exposure to real client environments and industry-standard tools
  • Ongoing support and mentoring throughout the apprenticeship

Where you'll work

1 HALLGATE
COTTINGHAM
HU16 4DN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Math (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Patience

About this employer

Hallbeck IT is a managed IT services provider supporting small and medium-sized businesses. We deliver proactive IT support, cloud services, infrastructure management, and cybersecurity solutions. This apprenticeship offers hands-on experience in a real-world IT environment with exposure to a wide range of technologies and clients.

https://hallbeck.it/ (opens in new tab)

After this apprenticeship

Potential full-time position for the right candidate.

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000010999.

Apply now

Closes in 21 days (Friday 27 February 2026 at 11:59pm)