Business Administration Apprenticeship - Cambridge
Johnstones Homecare Ltd (Caremark Cambridge and South Cambridgeshire)
Unit 7 (CB23 2TA)
Closes in 12 days (Tuesday 3 March 2026)
Posted on 27 January 2026
Contents
Summary
Caremark are looking for a new Business Administration Apprentice. You will be studying toward your Business Administration apprenticeship Level 3.
- Wage
-
£15,603.64 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
37 hours a week
- Start date
-
Tuesday 10 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your role will include:
- Responding to incoming telephone inquiries promptly and professionally
- Handling the processing of new client referrals efficiently
- Creating and organising necessary documentation for Field Care Supervisors
- Administering all Individual Care & Support Agreements accurately
- Managing and updating client and Care & Support Worker office files consistently
- Ensuring the ongoing accuracy of all client and Care & Support Worker documentation
- Collaborating closely with the Field Care Supervisor for effective workflow
- Maintaining compliance with all office systems and procedures
- Generating reports and management information as needed
- Conducting audits of Customer Care visits, including monitoring medication administration
- Ensuring strict compliance with all Care Quality Commission regulations
Where you'll work
Unit 7
CB23 2TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents
- As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them
- Upon completion of this 18 month Apprenticeship, you will have obtained your Business Administration apprenticeship Level 3 Apprenticeship
Requirements
Essential qualifications
Other in:
Desirable qualifications
Other in:
- Maths GCSE (grade )
- English GCSE (grade )
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative Skills
- Attention to Detail
- IT Skills
- Organisational Skills,
Other requirements
- The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early
About this employer
Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community. We are the mark of excellent care. We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.
After this apprenticeship
- There is a possibility of being offered a full time role after successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC2000010915.
Apply now
Closes in 12 days (Tuesday 3 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.