IT Service Desk Technician Apprentice

motor parts direct limited

Braintree (CM7 2YN)

Closes in 29 days (Monday 2 March 2026 at 11:59pm)

Posted on 26 January 2026

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Summary

Motor Parts Direct is seeking a proactive and hands-on Apprentice to join our dynamic IT Service Desk. With a network of over 184 branches and 16 distribution centers, our IT team is the backbone of the company. In this role, you will be the "go-to" person for hardware and workspace technology.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Wage between £15k - £18k p/a

Training course
Information communications technician (level 3)
Hours
Monday - Friday (8.30am - 5.00pm) Shifts TBC

37 hours 30 minutes a week

Start date

Monday 9 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • First-Line Support: Act as the friendly first point of contact for colleagues experiencing technical issues via phone and email
  • Hardware Setup: Assist with unboxing, setting up, and deploying new laptops, desktops, and mobile devices for staff
  • Troubleshooting: Learn to diagnose and fix common faults with printers, screens, and computer accessories
  • User Accounts: Learn to administer user access and passwords using Microsoft 365 and Active Directory
  • Connectivity: Assist the team in checking basic network equipment (routers/Wi-Fi) to ensure branches stay connected
  • Asset Management: Help track our IT equipment and ensure the workshop is organised

Required Qualifications/Skills (The Essentials):

  • A passion for technology: You genuinely enjoy using computers and are curious about how they work
  • Communication: You can speak clearly and politely to colleagues who might be stressed about a technical problem
  • Basic Digital Literacy: Comfortable using Microsoft Windows and standard Office apps (Word/Excel)
  • Reliability: Punctual, organised, and ready to learn
  • Problem Solving: You enjoy fixing things and have a "can-do" attitude

Preferred Qualifications/Skills (Nice to have, not required):

  • Experience fixing your own PC, gaming console, or family member’s laptop
  • Any previous exposure to Microsoft 365 or Windows 10/11 settings

Where you'll work

40A Springwood Drive
Braintree
CM7 2YN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Tech Savvy
  • Passion for IT
  • Troubleshooting
  • Hardware and Software
  • Motivated
  • Can do attitude
  • Willingness to learn

About this employer

Motor Parts Direct first opened it's doors in Kettering in 1999.

We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.

Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.

After this apprenticeship

  • Potential full-time position for the right candidate after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000010756.

Apply now

Closes in 29 days (Monday 2 March 2026 at 11:59pm)